Key Ingredients of Employee Engagement
In this episode of the CX Matters Podcast, host Justin Tippett interviews local contact centre and employee engagement expert Luke Jamieson who reveals his 12 Key ingredients of Employee Engagement in a workplace.
In addition to a great checklist that any contact centre manager should use, Luke also shares his definition of employee engagement and explains the difference between employee experience and employee engagement.
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25 June 2023 · Season 1 · Episode 13
10 Min, 18 Sec · By ACXPA
In this episode of the CX Matters Podcast, host Justin Tippett interviews local contact centre and employee engagement expert Luke Jamieson who reveals his 12 Key Ingredients of Employee Engagement in a contact centre (or any workplace). In addition to a great checklist that should be used by any contact centre manager, Luke also shares his definition of employee engagement as well as explaining the difference between employee experience and employee engagement.
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