[pmprogroupacct_manage_group]
Overall Call Centre Rankings
Leaders by Sector - Q1 2024
1. Holmesglen TAFE (TAFE/Education)81.1%
2. Aussie Broadband (Internet Retailers)75.6%
3. YOUI (Car Insurance)75.1%
4. Launceston Council (Councils)74.8%
5. ENGIE (Energy Retailers)67.9%
6. NAB (Banks)64.1%
Industry AVE54.7%
Most Accessible Call Centre
Leaders by Sector - Q1 2024
1. iiNET (Internet Retailers)94.8%
2. Launceston Council (Councils)85.1%
3. TasTAFE (TAFE/Education)84.8%
4. YOUI (Car Insurance)81.8%
5. Origin Energy (Energy Retailers)77.7%
6. NAB (Banks)68.6%
Industry AVE63.3%
Latest Articles
How to Set KPIs for Call Centre Team Leaders
How to set the right KPIs for Call Centre Team Leaders to drive success in your business with examples, stats and best-practice tips.Read article »Customer Service Keywords for Resumes
Land an interview with our customer service keywords for resumes that will appeal to human recruiters and get you past the AI checks.Read article »
Best Customer Service
Leaders by Sector - Q1 2024
1. Holmesglen TAFE (TAFE/Education)79.8%
2. Energy Australia (Energy Retailers)77.1%
3. YOUI (Car Insurance)72.3%
4. Launceston Council (Councils)71.7%
5. ANZ (Banks)71.1%
6. Aussie Broadband (Internet Retailers)68.0%
Industry AVE57.6%
Latest Podcast
How Data is Driving CX at Aesop
In this episode, we talk to Amish Goel, Global Head of Digital Insights & Data Privacy from AESOP who shares some great insights into how data insights are being used to drive the Customer Experience across the brand.Listen now »
Latest Glossary Terms
Overflow Calls
Overflow calls are defined as customer calls that cannot be initially handled by the primary call centre workforce.Read More »Employee Pulse Checks
Employee pulse checks are short, frequent surveys that measure employees' sentiments, engagement levels, and overall workplace experience.Read More »
Average Wait Time
Leaders by Sector - Q1 2024
1. Dodo Internet (Internet Retailers)00:03
2. Westpac (Banks)00:04
3. Budget Direct (Car Insurance)00:12
4. TAFE WA (TAFE/Education)00:14
5. Onkaparinga Council (Councils)00:28
6. Alinta Energy (Energy Retailers)01:17
Industry AVE02:40
Upcoming Courses & Events
-
July 2024 Customer Service Reception Essentials
The July 2024 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all front desk/reception...View event > -
July 2024 Tech Support Customer Service Essentials
Suitable for employees working in technical support and helpdesk roles, this July 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour...View event > -
August 2024 Live Chat course for Customer Service staff
The August 2024 Live Chat Course for Customer Service employees teaches global best practices to help frontline employees deliver great customer service over the live...View event > -
August 2024 Retail Essentials
The August 2024 Retail Essentials training course teaches customer service and sales skills to employees in a short, live 3 hour online/virtual...View event > -
August 2024 WFM Essentials
Learn the essentials of Workforce Management for Call Centres in this 3-day August2024 WFM Essentials training course delivered by the WFM experts at CallDesign....View event >