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Home Media Kit

 +61 3 9492 2871      enquiries@acxpa.com.au

ACXPA Media Kit

Welcome to the Media Kit for the Australian Customer Experience Professionals Association (ACXPA). Here you’ll find the latest press materials and approved images.

Description

ACXPA Short Description

The Australian Customer Experience Professionals Association (ACXPA) helps Australian organisations optimise customer interactions across all channels, driving service excellence and business success.

ACXPA Medium Length Description (43 words)

The Australian Customer Experience Professionals Association (ACXPA) is the leading independent association dedicated to supporting Customer Experience (CX) and Contact Centre professionals across Australia.

ACXPA provides industry benchmarking, education, networking, and advocacy, helping businesses improve customer service outcomes. Through its live training courses, exclusive industry insights, and best practice resources, ACXPA equips organisations with the tools to deliver world-class customer experiences.

Our Why

Great customer experiences have always been the foundation of successful businesses. If a frontline employee is friendly, remembers your name, or provides personalised service, you’re far more likely to return. Yet, despite advances in technology and a deeper understanding of human behaviour, customer service today is often worse, not better.

The reality is that customer-facing employees—whether in contact centres, customer service, digital channels, or CX roles—play a critical role in shaping customer experiences, yet they often lack the recognition, support, and training they deserve. Despite being a thriving industry for over 30 years, many still see these roles as temporary, rather than the rewarding, diverse careers they truly are.

At a leadership level, customer experience is often seen as something “we should focus on” rather than a non-negotiable business priority. Yet the impact of great CX is clear: higher customer retention, increased spending, stronger brand loyalty, and more engaged employees.

That’s why ACXPA exists—to change the narrative. We’re building a powerful community of professionals across contact centres, CX, customer service, digital experience, and employee experience to drive better customer, business, career, and industry outcomes for all.

🔹 Want to know more? Learn about our mission on our About Us page.

Media Enquiries

For media interviews please contact:

Justin Tippett, Chief Executive Officer ACXPA

Mobile: 0418 396 691 Email: ceo@acxpa.com.au

Download our corporate logo

Please link to our home page if publishing online: https://acxpa.com.au

 

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