Thank you to the organisations keeping independent CX resources free to use
ACXPA builds the practitioner-led, vendor-free toolkits, hubs, standards and benchmarking that help the people responsible for customer outcomes make better decisions.
Founded in Australia and grounded in three decades of real operational experience, our resources are now used by customer service, CX and contact centre teams around the world. Sponsorship is what keeps that work independent - it funds what we give away, and it means no vendor gets to shape the answer.
What your support actually pays for
What sponsorship helps fund
- Open-access resources - hubs, articles, the industry glossary, quizzes and downloadable tools, free to anyone doing the work.
- Industry conversation - CX and Contact Centre Roundtables that surface what leaders are actually dealing with right now.
- Benchmarking and standards - independent rankings, benchmarking and practical standards that lift the bar rather than just describe it.
- Operational depth - quality, workforce, coaching, leadership and service excellence, written by people who have run these teams.
What it unlocks for members
- Member hubs with deeper, structured toolkits across customer service, CX and contact centres.
- Private member groups and discussion with practitioners who have done the job.
- Member Bites video library and exclusive learning that keeps capability moving forward.
- Tools and dashboards that make improvement measurable and easier to execute.
If you value strong, independent customer experience capability - and want more of it in the world - please support the organisations helping us build it.
Sponsor logos and descriptions are provided by each sponsor.
Platinum Sponsors
Strategic partners funding major industry resources and platform capability.
OracleCMS
OracleCMS are superstars in our field. We know what it takes to make your business the best in its field and can supply top class services to you and your customers.
OracleCMS has become one of Australia's leading outsourcing providers; we service hundreds of companies across multiple industry sectors. We are a trusted, award winning brand for Customer Management Solutions and we develop an array of platforms for organisations.
At OracleCMS, we understand that "Change is the Only Constant Variable" within this competitive, fast paced and highly skilled industry. Therefore, we must never assume that we have reached the "Pinnacle of Outsourcing". Rather, we constantly strive for improvement through innovation, ongoing development, monitoring trends and listening to the needs of our clients.
Sponsorship is open at every tier
We spent three years building the standards, benchmarking, hubs and member platform that customer service, CX and contact centre teams now use every week. That work is done and the audience is international, so this is the first time we have opened sponsorship properly - which is why nearly every category is available right now, Platinum included.
We work with a small number of sponsors rather than a logo wall. Category exclusivity sits at Platinum, where only one organisation per category holds it at any time. Gold takes a maximum of two per category, and Silver and Bronze stay open - so every sponsor is visible and credible, and we can be genuinely selective about who we partner with.
- Open Platinum
Full strategic partnership and category-defining association. Exclusive - one organisation per category.
- Open Gold
Category leadership - premium placement across the hubs and toolkits practitioners use weekly. Capped at two per category.
- Open Silver & Bronze
Sustained presence, or an accessible way to back independent industry work and be recognised.
Interested in becoming an ACXPA sponsor?
ACXPA sponsors aren't advertisers. They're organisations that actively back better customer experience and contact centre capability - and are willing to do it without editorial strings.
Sponsorship places your brand alongside practitioner-led resources that customer service, CX and contact centre leaders use every day - across learning, benchmarking, standards and industry conversation, in Australia and increasingly worldwide.
- Credibility by association with an independent, vendor-neutral industry body.
- Meaningful visibility with decision-makers, not vanity impressions.
- An international audience from an Australian-founded body, with the local rankings and benchmarking that built our reputation.
- Long-term presence across hubs, toolkits, platforms and community touchpoints.
- Influence in shaping industry conversation without sales theatrics.
We work with a limited number of sponsors to maintain quality, relevance and trust.
