Our Sponsors
We are incredibly grateful to our sponsors whose investment in ACXPA enables us to bring you a world-class platform to help our industry flourish.
From our fortnightly CX & Contact Centre Roundtables, ACXPA Members Bites Video Library, industry glossary, Private Support Groups, Industry Events Calendar, templates you can download, industry quizzes, industry research & benchmarking and lots more – none of it would be possible without the support of our sponsors.
So if you’d like to support our sponsors who are doing their best to help grow our industry, we’ve listed them all below.
Of course, if you’d also like to support us click here to learn more about our Sponsorship options.
PLATINUM SPONSORS
ORACLE CMS
OracleCMS are superstars in our field. We know what it takes to make your business the best in its field and can supply top class services to you and your customers.
OracleCMS has become one of Australia’s leading outsourcing providers; we service hundreds of companies across multiple industry sectors. We are a trusted, award winning brand for Customer Management Solutions and we develop an array of platforms for organisations.
At OracleCMS, we understand that “Change is the Only Constant Variable” within this competitive, fast paced and highly skilled industry. Therefore, we must never assume that we have reached the “Pinnacle of Outsourcing”. Rather, we constantly strive for improvement through innovation, ongoing development, monitoring trends and listening to the needs of our clients.
SILVER SPONSORS
NICE
With NICE (Nasdaq: NICE), it’s never been easier for organisations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience (CX) platform, CXone, NICE is a worldwide leader in artificial intelligence (AI)-powered self-service and agent-assisted CX software for the contact centre – and beyond.
Over 25,000 organisations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform – and elevate – every customer interaction.
SMARTCOM
Smartcom is a trusted provider of business-critical customer-facing cloud and telecommunications applications in Australia and Internationally.
Our clients gain sustained competitive advantage through ‘speed to market’ of contemporary technology that is reliable, agile, mobile and scalable.
As a result, our clients gain ‘speed to market’ in an increasingly competitive marketplace and are equipped to run quality operations with increased efficiencies, productivity, revenue gains, and cost savings.
Our Cloud services include OmniChannel Call Centre, Hosted PBX, and Conversational AI. Our telecommunication services include VoIP, Internet and 13 1300 1800 & 0800 Numbers with Dynamic Call Tracking.
BRONZE SPONSORS
MaxContact
MaxContact is a cloud-based, call-centre software solution, hosted in Microsoft Azure, PCI-DSS, ISO27001, GDPR, and FIA code compliant.
Built from the ground up to be a cloud-based system, all you need is a headset, Chrome, and the internet. Dashboards and Wallboards display all activity and data in real-time providing visibility and accountability when managing remote resources.
If you are looking for a software solution that includes all the latest features, including OMNI, inbound and outbound, and a full campaign manager, all within the one license fee, please reach out for a quick 20-minute demo.
Panviva
We’ve developed our software to enable organizations to take an omnichannel approach in integrating IVR, chatbots, self-service portals, and many other channels. Most recently, we’ve added Nugget to our product which is a self-service bot empowering remote employees with instant answers, giving them extra time to deal with more complex issues for their customers.
Our vision is to help keep employees happy so that they can keep their customers happy. We have offices in both the US and Australia to better serve our global customer base and meet their needs.
Like to become an ACXPA Sponsor?
ACXPA Sponsors get access to a range of exclusive benefits to increase brand recognition, build trust and, of course, generate leads.
If you’d like to learn more about our sponsorship options, please click the button below or contact us at 03 9492 2871 or 18000 ACXPA.
