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Home Training Courses

 +61 3 9492 2871      enquiries@acxpa.com.au

Australia’s Home of CX, Customer Service & Call Centre Training

Whether you're just starting out or managing a large team, ACXPA has a learning solution for you. From self-paced training to private workshops, we help you build capability, confidence and careers. Join today and unlock exclusive training discounts and free resources.

Training Built for CX, Customer Service & Contact Centre Pros

From frontline to leadership, our courses and learning tools are designed to help you thrive. Choose your format, learn your way – and become a member to unlock 25% off and access exclusive content.

Hi , You’ve Got Full Access to Australia’s Best Training

Your ACXPA membership gives you 25% off all live and self-paced training plus free access to 15 on-demand courses covering CX, customer service and call centre skills. Explore live workshops, video libraries, practical tools, and industry-specific training — all built to help you grow.

Build Skills Across Your Whole Team with ACXPA

Your business membership includes 25% off all public courses, exclusive self-paced training discounts, and 15 free on-demand courses per employee. From customer service fundamentals to advanced contact centre management — we’ve got every skill level and learning style covered.

Support Your Clients With Training That Works

As a Vendor Member, you can access our full suite of public training courses and workshops for yourself or your team. Plus, tap into member-only resources to stay sharp across CX, customer service, and contact centre best practice.

Self-Paced Training Live Public Training Private Team Training Upcoming Courses & Events More Ways to Learn

Why Learn with ACXPA?

From professional training to bite-sized videos, toolkits, podcasts and benchmarking insights — ACXPA offers a complete learning ecosystem to help you and your team grow. With courses delivered via CX Skills and resources curated by industry leaders, it's the smart way to build confidence and capability.

Built by Industry Experts

All content is created and delivered by seasoned professionals with deep experience in CX, customer service, and contact centre operations — no fluff, just real-world impact.

Flexible Learning Formats

Choose your path — self-paced courses, live training delivered by CX Skills, private workshops, or member-exclusive video content and insights.

Aligned to National Standards

Many courses support ACXPA’s national CX Standards — the same standards that underpin our benchmarking and rankings, helping you lift performance with purpose.

Self-Paced Training

Self-paced training is the ultimate flexible solution for building CX, customer service, and contact centre capability — anytime, anywhere. From frontline skills to leadership development, ACXPA and CX Skills provide the tools to upskill at your own pace.

15 free courses are included with all ACXPA Individual Memberships – covering customer service, communication, resilience, and more.
Access 300+ additional micro-courses via the CX Skills online training platform – including videos, simulations, and assessments across 20+ learning pathways.
Covers everything from customer service, sales, and complaints to wellness, burnout prevention, leadership, and conflict resolution.
ACXPA Members save 25% on the full self-paced course library.
View Included Member Courses Explore Full Course Library Explore Full Course Library

Live Public Training

Our live, expert-led online courses give individuals and small teams the chance to access structured training without needing to book a full group. Engage with facilitators, ask questions, and build capability in real time – from wherever you are.

Delivered live online with interactive discussions, practical tools, and group activities.
Buy just one ticket – perfect for individuals or upskilling small teams without organising private sessions.
Covers topics from frontline service to complaints handling, leadership, and technical support.
Many courses are aligned to the ACXPA CX Standards – helping lift your benchmarking and rankings performance.
ACXPA Individual Members save 25% on all public course tickets.
View Upcoming Courses View Upcoming Courses

Private Team Training

If you’re looking to uplift performance across a team, our private training options offer a flexible, high-impact solution. Courses are delivered by CX Skills – online or onsite – and tailored to your industry, systems and goals.

Delivered just for your team – choose between virtual or face-to-face sessions.
Tailored to your industry, audience, and real-world scenarios to maximise relevance and engagement.
Perfect for onboarding new staff, addressing skill gaps or lifting performance across teams.
Many courses are aligned to the ACXPA CX Standards – helping you improve performance against benchmarking and ranking criteria.
Explore Private Training Options Explore Private Training Options

Upcoming Public Courses & Events

Explore our upcoming live training courses, webinars and industry events — perfect for individuals or teams. No minimum group sizes, no red tape — just practical, real-world learning for CX, customer service, and contact centre professionals.

Get 25% Off All Training as a Member

Join ACXPA today to unlock 25% off all public training and the full self-paced course library. You’ll also get access to 15 free on-demand courses, bite-sized videos, roundtables and more.

Explore Membership Options

Hi , Your Member Discounts Are Active

You receive 25% off all public training and the full self-paced course library on CX Skills, plus access to 15 free on-demand courses included in your ACXPA membership.

Questions? Contact the ACXPA Team

Your Team’s Training Access

, as has a Businesss Membership, you can assign Individual Memberships to your employees — giving them access to 25% off all public training and the full self-paced course library on CX Skills. Each assigned member can also access 15 free self-paced courses via ACXPA.

Need help managing employee access? Contact the ACXPA Team

Your Training Benefits Are Active

, as has a Vendor Membership, you receive 25% off all live public training courses and discounted access to the full self-paced course library via CX Skills. You can also assign 15 free self-paced courses to any allocated team members.

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