Training Courses & Professional Development

As an industry association founded and driven by industry experts, we understand the challenges faced by organisations looking to empower employees with the skills required to meet growing customer expectations and deliver seamless customer service across all touchpoints.

From frontline customer service to difficult conversations, sales, leadership, workforce optimisation, customer experience (CX) courses such as journey mapping and human-centred design, and lots more, we’ve got a range of professional courses designed to teach real, practical skills that deliver results, not just tick boxes.

Our professional training courses, designed and facilitated by industry professionals, empower individuals and teams with the tools and knowledge they need to excel in their roles, enhance customer satisfaction, and drive business growth.

We offer a host of flexible training solutions to suit all businesses – from self-paced training courses, live facilitated training, public and private courses, ready-made courses and course pathways designed for common roles, or complete bespoke solutions to suit your business.

Whether you’re new to the field or a seasoned professional, our comprehensive training programs will help you stay ahead of industry trends and elevate your customer service skills to the next level.

1. 20 Self-paced Training Courses & Skills Videos

All ACXPA Individual Memberships include access to 15 self-paced training courses and 5 micro-learning (1-minute) skills videos.

These range from customer service, handling difficult conversations, leadership and more.

The self-paced courses contain a video, workbook and action plan, along with an online assessment that on completion, will enable you to download a certificate of achievement.

ACXPA Individual Members also have access to a Video Library of expert presentations covering a wide range of topics in short, sharp presentations, enabling you to learn about current topics, thought leadership and more.

2. Access the Full Course Library

For a low annual cost per person, you can access our full library of over 300 self-paced courses that can be accessed 24/7.

It’s a fully contained Learning Management System (LMS) – whether its for yourself, or you want to allocate and manage courses for the entire team.

From short micro-learning skills videos (1 minute) to structured pathways, including videos, workbooks and quizzes, you’ll have access to the full library with online certificates issued for each course pathway you complete.