ACXPA Downloads

ACXPA offers a range of downloads – from Erlang Calculators, Customer Journey Mapping templates, Return on Investment (ROI) Calculators and lots more.

We’ve even got some general knowledge trivia questions that help Team Leaders and Managers build some engagement within their teams!

Our popular Phonetic Alphabet desktop guide is also very handy – you can download it to print as A4 page. Simply cut out the size that best fits your monitor or desk and you’ll never have to make up words like N for knife ever again!

We’ll continue to add to our downloads library and we also have the ACXPA Shop/Marketplace where you can purchase premium downloads (members receive a discount on all downloads as well).

ACXPA Members can access a range of resources to supercharge their performance, including the downloads below, live monthly symposiums & Video Library, a powerful members directory, exclusive industry insights & data and lots more! See which membership is right for you >

ACXPA Download Categories

Select your category below to view all the available downloads along with a description of each item.

Contact Centres

Customer Service

General Business

Job Descriptions

Trivia Questions

Resume Templates

Call Centre Ranking Reports

Downloads only: Industry Sectors (Monthly) | Industry Sectors (Quarterly)

View Reports and optional downloads: Banks | Car Insurance | Councils | Energy Retailers | Internet Retailers | TAFEs/Education

Featured

Phonetic Alphabet Desktop Guide

ACXPA Logo General Use (9)

ACXPA Member Logo (9)

Banks (Monthly Reports) (14)

Banks (Quarterly Reports) (2)

Car Insurance (Monthly Reports) (12)

Car Insurance (Quarterly Reports) (2)

Contact Centre Management (7)

Contact Centre Roundtable Downloads (1)

Call Centre Roundtable with Sean McGinn

Councils (Monthly Reports) (14)

Councils (Quarterly Reports) (2)

Customer Experience (6)

Customer Service (6)

CX Matters Downloads (1)

CX Matters Podcast - What is CX Maturity

CX Roundtable Downloads (6)

Energy Retailers (Monthly Reports) (14)

Energy Retailers (Quarterly Reports) (2)

General Business (6)

Industry Sectors (Monthly) (14)

Industry Sectors (Quarterly Trends) (3)

Internet Retailers (Monthly Reports) (14)

Internet Retailers (Quarterly Reports) (2)

Job Descriptions (2)

Member Bite Downloads (1)

Member Bite - IVR Best Practices

Resume Templates (1)

Customer Service Resume Template

Self-Paced Course Workbooks (16)

TAFEs and Education (Monthly Reports) (14)

TAFEs and Education (Quarterly Reports) (2)

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