View the results of the October 2023 Australian Call Centre Rankings assessing six different industry sectors.
View the results of the September 2023 Australian Call Centre Rankings assessing five different industry sectors.
View the results of the August 2023 Australian Call Centre Rankings National Results assessing five different industry sectors.
Latest Articles
2025 Australian Contact Centre Industry Best Practice report
Key stats, KPIs, benchmarking data and more in the free 2025 Australian Contact Centre Industry Best Practice Report - the largest in Australia.Read article »
Why Looking at AHT Outliers Matters
Learn how identifying AHT outliers helps contact centre leaders cut through data noise, improve coaching, and prioritise performance actions with clarity.Read article »
Latest Glossary Terms
Agentic AI
If you want to share and earn points please login firstRead More »
Customer Lifespan
Customer Lifespan refers to the average duration of time a customer engages with a business before they stop using its products or services.Read More »
Upcoming Courses & Events
-
CX Roundtable July 2025
Join us for our free CX Roundtables featuring a special guest each month to share practical insights for customer experience (CX) professionals and the chance to connect and...View event > -
Call Centre Roundtable July 2025
Join us for our free Call Centre Roundtables featuring a special guest each month to share practical insights for contact centre professionals and the chance to connect and...View event > -
July 2025 Reception Foundations
The July 2025 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception...View event > -
Recruitment Trends in CX & Call Centres
Join us for this free event exploring the latest call centre and CX recruitment trends, plus practical tips to help you position your business as an employer of...View event > -
July 2025 Frontline Customer Service Essentials
The July 2025 Frontline Customer Service Essentials course teaches premium customer service skills specifically for face-to-face/in-person service....View event >
ACXPA PLATINUM SPONSORS
ACXPA SILVER SPONSORS
ACXPA BRONZE SPONSORS
