CX Roundtable • August 2025

Agentic AI in CX: Trust, Risk and Real-World Readiness

As agentic and generative AI move from hype to implementation, the real challenge is no longer whether CX teams should engage with them, but how to do it in ways that protect trust, support staff, and deliver genuine value for customers.

Host: Kevin Perry
Panel: Edwina Olver, Campbell Davies, Brady Jacobsen
Duration: 58:05
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August 2025 CX Roundtable Host & Panel

The practitioners behind the discussion.

Host Kevin Perry

Kevin Perry

Head of Customer Experience & Personalisation | IVE Group

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