Call Centre Roundtable • March 2026

The Human Side of High-Performance Contact Centres

This roundtable unpacked why human performance issues still sit at the heart of contact centre success, with the panel exploring the team leader capability gap, whether workforce models still reflect real customer and employee needs, and how KPI-driven environments can quietly undermine trust, coaching and culture.

Host: Justin Tippett
Panel: Brandon Davis, Nadine Power, David Jaffe
Duration: 1:01:43
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March 2026 Call Centre Roundtable Host & Panel

The practitioners behind the discussion.

Panellist Nadine Power

Nadine Power

Senior Product Manager - Panviva | Upland Software

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Panellist David Jaffe

David Jaffe

Consulting Director & Founder | LimeBridge Australia

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