Call Centre Roundtable • October 2026

Customers are getting through faster, so why aren't conversations improving?

Why are customers reaching a person faster than ever, yet getting a worse conversation and slower follow-through — and how do contact centre leaders fix what happens after the call is answered?

Host: Justin Tippett
Panel: Nadine Power, Brandon Davis
Duration: 1:02:49
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October 2026 Call Centre Roundtable Host & Panel

The practitioners behind the discussion.

Panellist Nadine Power

Nadine Power

Senior Product Manager — Panviva, Upland Software

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Panellist Brandon Davis

Brandon Davis

General Manager, Residential Customer Service, Aussie Broadband

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