🔔 UPCOMING ROUNDTABLE

October 2026 Call Centre Roundtable

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Join us live for an unscripted discussion with contact centre leaders on the issues shaping contact centres right now. Members get exclusive access to the complete archive of past sessions, searchable transcripts, executive summaries, and the full Call Centre Hub resource library—plus all our professional tools and calculators.

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Live access + full archive + exclusive tools + Call Centre Hub

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📋 Session agenda

Each session follows our established format — fast-paced, no-fluff, and packed with actionable insights you can apply immediately.

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Intro
Meet the host and panellists.
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Segment one
Hot contact centre topic of the month.
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Segment two — reality check
Challenge outdated thinking with real-world data.
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Segment three — solution lab
Panel unpack a common contact centre challenge.
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Segment four — open house
Live Q&A with submitted questions.
Now recruiting panellists

🎤 Want to join the panel?

We're looking for experienced contact centre leaders, practitioners and vendors to join our rotating panel. No scripts, no sales pitches — just sharp, unscripted discussion that shapes the industry.

  • Build your profile as a thought leader in front of a live industry audience
  • Get exposure across video archives, our website and social channels
  • Held second Wednesday of each month, 11:00–12:00 AET
Apply to join the panel →