Call Centre Roundtable • November 2025

Surviving the Surge: Managing Peak Pressure in Contact Centres

Peak demand can expose the cracks in even well-run contact centres. In this November 2025 session, the panel explores how to plan for volume spikes, use FCR as a diagnostic tool rather than a trophy, and keep teams engaged when occupancy climbs and patience wears thin.

Host: Justin Tippett
Panel: Brandon Davis, Nadine Power, David Jaffe
Duration: 1:06:34
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November 2025 Call Centre Roundtable Host & Panel

The practitioners behind the discussion.

Panellist Nadine Power

Nadine Power

Senior Product Manager - Panviva | Upland Software

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Panellist David Jaffe

David Jaffe

Consulting Director & Founder | LimeBridge Australia

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