AI, IVR and the Future of Contact Centre Efficiency
AI is no longer a future threat to contact centre jobs — it is actively reshaping them right now.
In this August 2025 roundtable, Justin Tippett leads Brandon Davis, Nadine Power, and Anthony Marafioti through three of the most pressing questions facing contact centre leaders: whether AI is eliminating roles or evolving them, whether traditional push-button IVR still belongs in the modern customer journey, and what practical efficiency improvements leaders can act on today.
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August 2025 Call Centre Roundtable Host & Panel
The practitioners behind the discussion.
Justin Tippett
CEO | ACXPA
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Brandon Davis
Director of Contact Centres | Uniting AgeWell
Connect on LinkedIn Nadine Power
Senior Product Manager - Panviva | Upland Software
Connect on LinkedIn Anthony Marafioti
National Operations Manager | AGL Energy
Connect on LinkedIn