Past the Hype: Where Contact Centres Actually Stand Mid-2026
Six months into 2026, the panel cuts through the AI noise to assess what has actually changed on the contact centre floor. The conversation moves from how AI is reshaping vendor decisions and total cost of ownership, to why change management rather than technology decides whether projects succeed, and finally to the human cost of a tighter economy on both customers and frontline agents.
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June 2026 Call Centre Roundtable Host & Panel
The practitioners behind the discussion.
Justin Tippett
CEO, ACXPA
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Nadine Power
Senior Product Manager – Panviva, Upland Software
Connect on LinkedIn Samantha Middlebrook
Product & Technology Strategist
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