David brings over 25 years of experience within the Contact Centre, Customer Experience and AI industry. His strategic knowledge of emerging trends and innovation is sought out by CX leaders across the industry sectors.
With a focus on delivering exceptional customer and employee experience, David ensures the careful consideration of technology, process and culture to deliver successful and sustainable outcomes.
David’s career has been as a strategic sales leader working alongside every major contact and customer experience vendor to deliver innovation to Government, Enterprise and Medium-sized businesses.
When not involved in CX David is a life member at Bronte Surf Lifesaving Club, a sometimes marathon runner and a supporter of start-ups.
All ACXPA Advisory Board Members are in voluntary positions with their time donated in addition to their regular employment commitments.
As such, we believe it's important to recognise their employment and in return for sharing their time, passion and experience, we encourage you to engage with them directly should you need related products or services.