The 2026 CCW Vegas Debrief: Hype, Reality, and What's Actually Coming Our Way
Every year the entire industry floods into Las Vegas for CCW, the world's largest contact centre event, with around 5,000 delegates, celebrity keynotes and vendors promising the floor that everything has changed.
In this special edition, Justin Tippett gets the honest download from Nadine Power, straight off the plane from CCW Las Vegas: what genuinely stood out, what was pure hype, and what the US shift toward self-service, resolution-led metrics and agentic AI really means for contact centres here in Australia.
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July 2026 Call Centre Roundtable Host & Panel
The practitioners behind the discussion.
Justin Tippett
CEO, ACXPA
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Nadine Power
Senior Product Manager – Panviva, Upland Software
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