Call Centre Roundtable • July 2026

The 2026 CCW Vegas Debrief: Hype, Reality, and What's Actually Coming Our Way

Every year the entire industry floods into Las Vegas for CCW, the world's largest contact centre event, with around 5,000 delegates, celebrity keynotes and vendors promising the floor that everything has changed.

In this special edition, Justin Tippett gets the honest download from Nadine Power, straight off the plane from CCW Las Vegas: what genuinely stood out, what was pure hype, and what the US shift toward self-service, resolution-led metrics and agentic AI really means for contact centres here in Australia.

Host: Justin Tippett
Panel: Nadine Power
Duration: 56:28
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July 2026 Call Centre Roundtable Host & Panel

The practitioners behind the discussion.

Panellist Nadine Power

Nadine Power

Senior Product Manager – Panviva, Upland Software

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