📚 Industry Knowledge Quizzes
Think you know call centres, customer experience, and customer service? Put your knowledge to the test with our industry-first quiz series.
As a Visitor, you can take each quiz once — covering essential CX, customer service, and digital service topics.
Want to see your results? Subscribe for free to unlock your quiz scores instantly.
Become a Member for unlimited access, downloadable certificates, full progress tracking — and 15 self-paced CX training courses to sharpen your skills even further.
New quizzes are being added regularly, so there's always more to explore.
| Quizzes and Training Options |
Visitors
(Current) |
Subscribers
(Free) |
Members
(Paid) |
| Industry Trivia Quizzes |
| Attempt any quiz and review your correct and incorrect answers at the end. |
✔ |
✔ |
✔ |
| See which answers you answered correctly and compare your results with others. |
- |
✔ |
✔ |
| Re-take the quizzes as many times as you like. |
- |
- |
✔ |
| Download a certificate when you achieve 100% on any quiz. |
- |
- |
✔ |
| Live Training Courses |
| Receive 25% off all our live, facilitated training courses
(View Courses >)
|
- |
- |
✔ |
📚 Industry Knowledge Quizzes
Ready to put your CX and contact centre knowledge to the test? Our quizzes cover core industry topics — and we’re adding new ones all the time!
, as a Subscriber, you can complete each quiz once and view correct answers as you go — perfect for quick learning and benchmarking.
Upgrade to an ACXPA Membership to unlock full quiz access, downloadable certificates, a personal quiz dashboard and 15 self-paced CX courses with videos, workbooks and action plans.
| Quizzes and Training Options |
Subscribers
(Current) |
Members |
| Industry Trivia Quizzes |
| Attempt any quiz and review your correct and incorrect answers at the end. |
✔ |
✔ |
| See which answers you answered correctly and compare your results with others. |
✔ |
✔ |
| Re-take the quizzes as many times as you like. |
- |
✔ |
| Download a certificate when you achieve 100% on any quiz. |
- |
✔ |
| View and track all your quiz progress on your own dashboard. |
- |
✔ |
| General Knowledge Trivia Quiz |
| Download a general knowledge trivia kit each month to distribute to your team as a simple way to improve employee engagement. |
- |
✔ |
| Self-Paced Training Courses |
| Take 20 self-paced training courses covering customer service, email writing, wellbeing, leadership, and more! |
- |
✔ |
| Download a certificate of achievement for each course completion. |
- |
✔ |
| Track your progress on your own dashboard and receive reward badges and points! |
- |
✔ |
| Live Training Courses |
| Receive 25% off all our live, facilitated training courses
(View Courses >)
|
- |
✔ |
📚 Industry Knowledge Quizzes
, you’ve unlocked the full experience! Our quizzes are built to test — and grow — your knowledge across contact centres, CX and digital service.
Take each quiz as many times as you like, see your scores instantly, and download your certificate of achievement when you hit 100%.
Your Quiz Dashboard lets you track all your progress. Plus, you’ve got access to 15 self-paced courses packed with videos, workbooks, and assessments to boost your CX expertise.
And keep an eye out — new quizzes are landing soon!
📚 Industry Knowledge Quizzes
You're currently logged in under the Business Membership.
To access the Industry Knowledge Quizzes, please switch to your Individual Membership account.
If you’ve already allocated one, use the grey bar at the top of the page to switch.
Haven’t set one up yet? Visit your Membership Dashboard or watch the how-to video.
📚 Industry Knowledge Quizzes
You're currently logged in under the Vendor Membership.
To access the Industry Knowledge Quizzes, please switch to your Individual Membership account.
If you’ve already allocated one, use the grey bar at the top of the page to switch.
Need help? Visit your Membership Dashboard or watch the how-to video.
How well do you know CX? Take the CX Fundamentals Quiz 3 to find out - containing 10 customer experience based questions!
How well do you know CX? Take the CX Fundamentals Quiz 2 to find out - containing 10 customer experience based questions!
How well do you know CX? Take the CX Professionals Quiz 3 to find out - containing 10 customer experience based questions!
How well do you know CX? Take the CX Professionals Quiz 2 to find out - containing 10 customer experience based questions!
How well do you know CX? Take the CX Professionals Quiz 1 to find out - containing 10 customer experience based questions!
Test your Customer Experience (CX) knowledge with the 10 questions Voice of the Customer Quiz based on the global CXPA framework.
How well do you know contact centres? Take the Call Centre Management Fundamentals Quiz and find out how you compare to others!
How well do you know CX? Take the CX Fundamentals Quiz 1 to find out - containing 10 customer experience based questions!
