ACXPA Voice of the Customer Quiz

Voice of the Customer Quiz 1

How well do you know your Voice of the Customer knowledge when it comes to Customer Experience (CX) global best practice? Test yourself on this 10 questions Voice of the Customer Quiz based on the global Customer Experience Professionals Association (CCXP) framework.

Please note: Non members are free to play the quizzes but you need to be a member to see your results. View our membership options >
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Which of the following is the best definition of Ethnographic Research?

Correct! Wrong!

Answer: Research that studies the Customer in their own environment

Most organizations do not know their customers as well as they should because of all the following except:

Correct! Wrong!

Answer: There are too many transactional surveys

Which of the following is the best definition of a Transactional Survey?

Correct! Wrong!

Answer: Understands how a Customer perceives a recent interaction

Turning your customer data into a compelling picture or story helps with:

Correct! Wrong!

Answer: All the above

Watching a Customer order a product online is an example of:

Correct! Wrong!

Answer: Ethnographic research

All the following are examples of mining unsolicited feedback except:

Correct! Wrong!

Answer: Results from Transactional Surveys

Which of the following is the best example of a Persona?

Correct! Wrong!

Answer: Cindy, a housewife with two children

If you only have a very short time to gather qualitative research, it might be best to:

Correct! Wrong!

Answer: Ask Employees about Customer wants and needs

Personas and Customer Journey Maps are best described as:

Correct! Wrong!

Answer: Tools that help us gain insight into who our Customers are and what they do

Which of the following statements is not true?

Correct! Wrong!

Answer: Journey maps should be complex to allow for thorough evaluation

Voice of the Customer Quiz 1

 

We all have to start somewhere right?

CX is a very broad topic and there is a lot of help available on ACXPA. We have Customer Experience (CX) articles, courses on CX Management Fundamentals as well as our monthly live symposiums, private group for CX Professionals and our CX Community fortnightly roundtables.

Your Results

Correct answers are displayed in green, incorrect answers in red


Well done, you got some answers right and with a bit more learning you'll be smashing out those right answers in no time!

The good news there is a heap of help available right here on ACXPA. We have Customer Experience (CX) articles, courses on CX Management Fundamentals as well as our monthly live symposiums, private group for CX Professionals and our CX Community fortnightly roundtables.

Your Results

Correct answers are displayed in green, incorrect answers in red


Now that's a score worth celebrating!

As you already know, CX is a fast moving space so to keep on learning make sure you tap into resources right here on ACXPA. We have Customer Experience (CX) articles, courses on CX Management Fundamentals as well as our monthly live symposiums, private group for CX Professionals and our CX Community fortnightly roundtables.

Your Results

Correct answers are displayed in green, incorrect answers in red


You're a CX Superstar and got every answer correct - well done!!!

As you know, CX is a fast-moving discipline so make sure you keep on learning - there's a heap of resources right here on ACXPA including Customer Experience (CX) articles, courses on CX Management Fundamentals as well as our monthly live symposiums, private group for CX Professionals and our CX Community fortnightly roundtables.

Your Results

Correct answers are displayed in green, incorrect answers in red


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