Whistleblower Policy

Whistleblower Policy

A whistleblower is a name given to a person, often an employee or formal employee of a company or government agency that reports any wrongdoing such as fraud, corruption, unethical behaviour etc.

Whistleblowers can report their issues internally to a supervisor, HR, neutral third party etc or externally such as government agencies law enforcement or the media.

It can be a risky proposition to whistleblowers who run a very real risk of severe consequences for bringing the wrongdoings to attention and that is why in many organisations and government departments there is a Whistleblower policy that aims to protect those bringing inappropriate activities to light.

Businesses that offer an anonymous whistleblower policy can be generally considered serious about ensuring their people, processes and practices are acting appropriately and within the law at all times.

You’ll normally find information about a business’s Whistleblower policy on their website. 

You can find ACXPA members who have a formal Whistleblower Policy on our ACXPA Members Business Directory.

Upcoming ACXPA CX Roundtable - Next Guest Coming Soon
Upcoming ACXPA Contact Centre Roundtable July 2024 - John Stavrakis

Upcoming ACXPA Member Bites Sessions

Short, sharp interviews and presentations on specific topics to fast-track your knowledge!

The ACXPA Member Bites are only available to ACXPA Members! 

ACXPA Members can watch all the ACXPA Member Bites at any time in their Video Library. Discover which membership is right for you >

Nadine Power, ACXPA National Advisory Board Member

IVR Best Practice

Over 90% of contact centres are using an IVR (Press 1 for this, press 2 for that), and we've encountered many contact centres with over four layers of options for customers to select from. In this session, Nadine will be sharing some best practice tips on IVR design for 2024.

Presented by Nadine Power, Client Success Manager, VERSA Connects (and ACXPA National Advisory Board Member)

More sessions announced soon! 

(If you're interested in speaking at one of our events, click here to learn more >)

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