CX Matters Podcast Episode 17 Tennis Australia

How Tennis Australia is using CX to create memorable customer experiences

In this CX Matters Podcast episode, we were thrilled to be joined by Karen ‘KC’ Clydesdale, Head of CX & Customer Relations for Tennis Australia.

In a recent CX Roundtable, KC was kind enough to share a bit about her personal journey into Customer Experience and how CX is being used to improve the experience for all customers interacting with Tennis Australia.

It’s a great insight into how Human-Centered Design, data, personalisation, technology, and segmentation are being used by Tennis Australia to create memorable customer experiences.

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CX Matters Podcast

30 May · Season 1 · Episode 17

32 Min, 46 Sec · By ACXPA

In this episode, we were thrilled to be joined by Karen 'KC' Clydesdale, Head of CX & Customer Relations for Tennis Australia who shares some great insights into how Tennis Australia is using Human-Centered Design, data, personalisation, technology, and segmentation are used to create memorable customer experiences.

Want to WATCH the recording and DOWNLOAD the presentation slides?

ACXPA Members can watch all the video recordings of our CX Matters Podcasts and CX & Call Centre Roundtables, bringing the interviews to life and adding additional value with visual aids such as pictures, graphs, diagrams, stats, quotes, etc, that are shared by our guests.

Even better, ACXPA Members can download the slides that were used, which can serve as a great resource to assist you in your career.

Want to WATCH the recording and DOWNLOAD the presentation slides?

As a subscriber, you're only one step away!

ACXPA Members can watch all the video recordings of our CX Matters Podcasts and CX & Call Centre Roundtables, bringing the interviews to life and adding additional value with visual aids such as pictures, graphs, diagrams, stats, quotes, etc, that are shared by our guests.

Even better, ACXPA Members can download the slides that were used, which can serve as a great resource to assist you in your career.

Want to WATCH the recording and DOWNLOAD the presentation slides?

As an ACXPA Member, you can!

All the video recordings of our CX Matters Podcasts and CX & Call Centre Roundtables are available to you, bringing the interviews to life and adding additional value with visual aids such as pictures, graphs, diagrams, stats, quotes, etc, that are shared by our guests.

You can also download the slides that were used, which can be a great resource for assisting you in your career.

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