Tennis Australia CX Insights
In this episode of the CX Matters Podcast, host Justin Tippett talks to Karen ‘KC’ Clydesdale, Head of Customer Experience and Customer Relationships for Tennis Australia.
KC was very generous with her time and shared some great insights, learnings and tips covering a range of topics including:
- CX Strategy and Principles
- Human Centred Designed (HSD)
- Tennis Australia CX Journey
- Customer Segments
- Building a customer-centric culture
- CX Metrics and results
You can listen to the podcast here using the player below or via your favourite podcast platform. You can also watch the video directly below in the browser or on Youtube.
Bonus! ACXPA Members can download the full slide deck used by KC that contains some great diagrams, journeys, segments etc.
Listen now to the Podcast
Just click play below! If you’d rather listen on your favourite podcasting platform, you’ll find the links at the bottom of the page.
8 March · Season 1 · Episode 9
52 Min, 45 Sec · By ACXPA
In this episode of the CX Matters Podcast, host Justin Tippett talks to Karen 'KC' Clydesdale, Head of Customer Experience and Customer Relationships for Tennis Australia. KC was very generous with her time and shared some great insights, learnings and tips covering a range of topics including: CX Strategy and Principles Human Centred Designed (HSD) Tennis Australia CX Journey Customer Segments Building a customer-centric culture CX Metrics and results You can listen to the podcast here using the player below or via your favourite podcast platform. You can also watch the video directly below in the browser or on Youtube. Bonus! ACXPA Members can download the full slide deck used by KC that contains some great diagrams, journeys, segments etc.
Watch the Podcast recording
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ACXPA helps Australian businesses deliver efficient and effective customer experiences via phone, digital and in-person channels by empowering their employees with the skills, industry insights and professional support networks they need to succeed.
