The Industry Association for CX, Customer Service & Contact Centres in Victoria
ACXPA VIC brings together professionals across Melbourne and regional Victoria to connect, grow and lead the way in delivering world-class customer experiences.
ACXPA VIC is the local chapter of Australia’s peak industry association for customer experience, customer service, and contact centres. Whether you’re based in Melbourne, Geelong, Ballarat or anywhere across the state — we’re here to support your professional journey.
Led by Andrew Jacques, ACXPA VIC helps shape the local conversation through networking events, site tours and local insight — while contributing to ACXPA’s national strategy and standards.
Learn More About ACXPA
ACXPA VIC Advisory Board Members
👥 Meet the TeamThe ACXPA VIC Advisory Board brings together passionate professionals from across Melbourne and regional Victoria who are helping shape the future of customer experience, service and contact centres in the state.
From strategic input to site tours, workshops and networking events — our Advisory Board members help drive local engagement while contributing to ACXPA’s national initiatives.
Led by Chair Andrew Jacques, the VIC board includes experienced leaders across sectors who share a commitment to lifting professional standards and strengthening the CX community across Victoria.
Explore the profiles below to connect with the people helping guide ACXPA’s Victorian presence.
Explore Memberships
Join a growing network of CX and contact centre professionals making a difference in the industry.
Explore Resources
Access guides, templates, articles and tools built specifically for Australian contact centres.
View Upcoming Events
Discover upcoming networking, benchmarking and learning opportunities across the ACXPA community.
