Customer Service Pulse Check
Get an instant snapshot of where your customer service is today. This is a quick pulse check — one question per dimension across all 17 areas — designed to give you a directional score in around 5 minutes.
Customer Service Health Check
Hi — rate your business across 17 dimensions of customer service and see where you stand. Upgrade to unlock the full diagnostic with a personalised, weighted action plan.
Customer Service Health Check — Full Diagnostic
Rate your business across all 17 dimensions of customer service. Questions are tailored to your business type and channels — and results are weighted by channel volume so priorities reflect what matters most in your business.
Welcome back — you've got the full diagnostic: 102 questions across 17 dimensions, channel-weighted scoring, and a prioritised action plan. Part of the ACXPA Customer Service Hub — training guides, templates and resources to lift your customer service.
Switch to your Individual Membership to run the Health Check
You're signed in with your membership admin account. It's for managing your team's membership, so tools like the Health Check are used from an Individual Membership.
Your own Individual Membership gives you the full 102-question diagnostic and action plan. Choose Switch Account in the grey menu bar at the top of the page. No Individual Membership yet? Allocate one to yourself from your membership dashboard.
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