Customer Service Pulse Check
Get an instant snapshot of where your customer service is today. This is a quick pulse check — one question per dimension across all 17 areas — designed to give you a directional score in around 5 minutes.
Customer Service Health Check
Hi — rate your business across 17 dimensions of customer service and see where you stand. Upgrade to unlock the full diagnostic with a personalised, weighted action plan.
Customer Service Health Check — Full Diagnostic
Rate your business across all 17 dimensions of customer service. Questions are tailored to your business type and channels — and results are weighted by channel volume so priorities reflect what matters most in your business.
Welcome back — you've got the full diagnostic: 102 questions across 17 dimensions, channel-weighted scoring, and a prioritised action plan. Part of the ACXPA Customer Service Hub — training guides, templates and resources to lift your customer service.
Access this tool through your Individual Membership
The Customer Service Health Check is accessed through an Individual Member login. As a Business Member, you can allocate Individual Memberships to your team through your Business Dashboard — each person then logs in with their own Individual Member account to complete the Health Check.
If you'd like to complete the Health Check yourself, simply allocate one of your Individual Memberships to your own email address and log in with that account.
Go to your Business Dashboard →
