Employee Turnover Calculator
Calculate your organisation's retention rate across any time period. Subscribe free to unlock benchmark comparisons against the Smaart Recruitment Contact Centre Best Practice Report. Upgrade to Individual Membership for New Hire Turnover, department breakdown, and the cost estimator.
Subscribe free to unlock benchmark comparisons by contact centre size from the Smaart Recruitment Contact Centre Best Practice Report. Upgrade to membership for New Hire Turnover, department breakdown, and the attrition cost estimator.
New Hire Turnover - Subscribers and Members only
Subscribe free to access additional features, or upgrade to Individual Membership for the full New Hire Turnover calculator including department breakdown and cost estimator.
Subscribe FreeEmployee Turnover Calculator
Use the Retention Rate calculator below to measure how well your organisation retains its people. Select your organisation size to see the relevant benchmark from the Smaart Recruitment Contact Centre Best Practice Report. Benchmarks apply to the Annual period only.
You have access to the Retention Rate calculator. Upgrade to Individual Membership to unlock the New Hire Turnover calculator, department breakdown, and the attrition cost estimator.
Upgrade to Individual MembershipSelect your contact centre size above to see the relevant benchmark. Benchmarks apply to the Annual period only. Source: Smaart Recruitment 2025 Contact Centre Best Practice Report.
Want to go further? Upgrade to Individual Membership to unlock the New Hire Turnover calculator (measure how many new hires leave within 90 days), department-by-department breakdown, and the attrition cost estimator.
Upgrade to Individual MembershipNew Hire Turnover - Individual Members only
Upgrade to Individual Membership to access the New Hire Turnover calculator, department breakdown, and the attrition cost estimator.
Upgrade to Individual MembershipEmployee Turnover Calculator
This tool has two calculators — use the tabs below to switch between them. The Retention Rates tab measures how well your organisation holds on to existing staff. The New Hire Turnover tab measures how many new hires leave within their first 90 days.
Select your organisation size to apply the correct benchmark from the Smaart Recruitment Contact Centre Best Practice Report. Benchmarks apply to the Annual period only.
Select your contact centre size above to see the relevant benchmark. Benchmarks apply to the Annual period only. Source: Smaart Recruitment 2025 Contact Centre Best Practice Report.
These are estimates only. The Employee Replacement Cost Calculator in the WFM Hub models recruitment, training, productivity loss, and covering staff costs for a precise figure.
Measures how many new hires leave within their first 90 days (3 months) — a key indicator of onboarding effectiveness. Enter your total new hires first, then how many of those left within 90 days.
Benchmark: 14% of new frontline agents leave within 3 months (86% retention), based on the Smaart Recruitment 2025 Contact Centre Best Practice Report. Note: this benchmark is specific to frontline contact centre agents - results from other roles or industries may differ.
| Department | Total new hires | Left within 90 days | Turnover rate | |
|---|---|---|---|---|
| Total | - | - | - |
These are estimates only. The Employee Replacement Cost Calculator in the WFM Hub models the full cost of replacement for a precise figure.
To access this tool, please switch to your Individual Member account. If you're not sure how, the Business FAQs show the exact steps.
To access this tool, please switch to your Individual Member account. If you're not sure how, the Vendor FAQs show the exact steps.
