Customer Matters Weekly Issue #3
Voice AI gets snapped up, and complaint handling gets scrutiny
This week, the money went into voice AI, and Australia's regulators kept asking how complaints really get handled.
Here's what matters and what to do about it.
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The week in 60 seconds, a “So what” on every story, and search across every issue.
Become an ACXPA MemberIn this issue
- Salesforce signs a deal to buy voice AI company Cresta Salesforce
- Five9 agrees to buy Level AI for $325 million in cash Five9 (via SEC filing)
- Shoppers will use AI assistants, but few will let them pay GlobeNewswire
- Union says AI is built into Centrelink call systems, and could listen in Canberra Times
- ASIC: "blaming customers is not a complaint strategy" ABC News
- "Correct is not the same as clear": three energy ombudsman cases Terence Alvares on LinkedIn
- Bridging the signal gap in AI-powered CX Experience Is Everything podcast
From the community
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