CX Fundamentals Visitor Quiz 3

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CX Fundamentals Quiz 3

CX Fundamentals - Visitor Quiz 3

If you're new to Customer Experience or just starting to find your way, test your knowledge on some fundamental CX practices, processes and methodologies in this 10-question CX Fundamentals Quiz 3.

The number of attempts remaining is 1

1 / 10

What is "Customer Effort Score" (CES) used for?

2 / 10

In an omnichannel CX strategy, what does "channel migration" refer to?

3 / 10

What does the "Voice of the Customer" (VoC) program focus on?

4 / 10

What is the primary purpose of a customer journey map?

5 / 10

How is CX different from Customer Service?

6 / 10

Which of these metrics is primarily concerned with predicting future business growth based on customer loyalty?

7 / 10

What is a key benefit of using artificial intelligence (AI) in CX?

8 / 10

Which of the following strategies is most critical for “proactive customer support”?

9 / 10

What does it mean if a company is “customer-centric”?

10 / 10

In CX, what does “effortless experience” refer to?

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CX Fundamentals Subscriber Quiz 3

, as a Subscriber, you can attempt each of our quizzes once and see the correct answers as you progress through each quiz.

By upgrading to a membership, you’ll be able to retake each quiz as many times as you like, plus when you achieve 100%, you can download a certificate of achievement!

Of course, you’ll also be able to access all the other premium member benefits to help you on your CX journey as well, including CX presentations and Member Bites in your Video Library, CX Downloads such as Journey Mapping Templates, a private group to connect with other CX members and lots more!

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CX Fundamentals Member Quiz 3

, as a member, you can attempt the quiz as many times as you need, and when you achieve 100%, you can instantly download your certificate of achievement.

You can also view all your certificates and quiz progress in your Quiz Dashboard and don’t forget you’ve also got access to other great CX resources, including CX presentations and Member Bites in your Video Library, CX Downloads such as Journey Mapping Templates, a private group with other CX members and lots more!

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