What is CX Maturity?
In this CX Matters podcast, our special guest is New Zealand-based Melanie Disse, an experienced CX and VoC leader who works with clients across a variety of industries to build CX excellence, assisting businesses with CX strategy, technology, and data-driven intelligence.
Tune in as Melanie and ACXPA CEO Justin Tippett walk you through why having a mature CX strategy matters, what a CX maturity curve is, and the three core drivers of CX maturity (and why the order is important!).
Listen now to the Podcast
Just click play below! If you’d rather listen on your favourite podcasting platform, you’ll find the links at the bottom of the page.
October 1, 2024 · Season 1 · Episode 19
22 Min, 1 Sec · By ACXPA
In this epsiode with special guest Melanie Disse we learn why a mature CX strategy matters, what a CX maturity curve is, and the three core drivers of CX Maturity (and wy the order is important!).
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