Subscriber FAQs
Got a question? You’re in the right place. Here are answers to the most common queries from our Subscribers to help you get the most out of your ACXPA experience.
If you can’t find what you need:
- Visit our Outages & Known Issues page to see any current issues or updates.
- Email us at support@acxpa.com.au or call us on 03 9492 2871.
Click the tabs below to explore each topic.
Subscriber FAQs
Practical answers to help you get the most out of your Subscriber access — and understand what sits inside the full ACXPA platform.
Thinking of upgrading? Here’s what you unlock.
As a Subscriber, you get a curated set of tools, insights, and reports. Full membership unlocks the complete ACXPA platform — including the newest practitioner-led assets built for real-world CX and contact centre operations.
What’s the difference between Subscriber and Full Member access?
Subscribers can access selected content and stay connected to ACXPA. Full Members get the full suite — including the Call Centre Hub, CX Hub, maturity assessments, the Complaints Handling Toolkit, private groups, deeper tools and dashboards, plus member-only videos and training.
What are my options if I want to rejoin?
- Individual Membership — full personal access to the ACXPA platform.
- Business Membership — allocate Individual Memberships to your team and manage access centrally.
- Vendor Membership — for CX suppliers, includes directory listings and promotional opportunities (plus memberships you can allocate).
How long does membership last?
Memberships run for 12 months and renew annually.
What happens when I upgrade?
Your existing login stays the same. Once you choose a membership type, your access updates immediately — no new account, no lost preferences.
Can I access member content if I buy a Business or Vendor Membership?
Yes. The purchaser holds the admin (“parent”) account. You can allocate one of the included Individual Memberships to yourself to access the full member platform, and allocate additional memberships to team members.
Want the short version? Visit Upgrade Benefits to see what’s included — and what’s new.
Managing your Subscriber account
How can I update the emails sent to me?
Manage your email preferences any time via your Subscriber Preferences page.
Can I download resources as a Subscriber?
Subscribers can access selected resources online. Most downloadable templates, toolkits, and deeper reports are available to members. If you hit a locked download, it typically means it’s part of the member platform.
Can I change my password?
Yes — you can change your password here.
Can I change my email address?
Yes — click here to update it.
Can I cancel my account?
If you’d like to remove your platform access entirely, you can cancel your Subscriber account here.
What’s the difference between cancelling my Subscriber account and unsubscribing from emails?
Cancelling removes your access to the ACXPA platform and also removes you from mailing lists. Unsubscribing from emails stops messages, but your Subscriber account remains active and you can still log in.
Subscriber discounts
What discounts do I get as a Subscriber?
- 10% off ACXPA events (networking sessions, site tours, industry meetups). View upcoming events.
What do I unlock if I upgrade?
- 50% off ACXPA events — and in some cases, free access.
- 25% off live and self-paced training courses from CX Skills.
If you attend even a small number of events or training sessions each year, membership typically pays for itself quickly — and you’ll also unlock the full platform of hubs, diagnostics, and toolkits.
Attending ACXPA events
How do I access my event discount?
As long as you’re logged into your Subscriber account, browse upcoming events and your discount will be applied at checkout.
How much is the discount?
Subscribers receive 10% off ACXPA events. Individual Members receive 50% off — and some events may be free.
Can I purchase extra tickets?
Yes — but only your own ticket receives the Subscriber discount. Additional tickets are charged at full price.
Considering membership for ongoing access (including hubs, maturity assessments, toolkits, and deeper benchmarking)? Explore Individual Membership or Business Membership.
