Aged Care Sector Call Centre Benchmarking

We’re excited to announce the upcoming release of our Aged Care Sector Call Centre Benchmarking data, launching in April 2025.

We'll be providing invaluable insights into call centre performance across the aged care sector, offering a comprehensive comparison of key metrics such as accessibility, agent mastery, and overall customer experience rankings.

Since September 2024, we’ve been meticulously collating data from aged care providers to ensure the most accurate and actionable insights.

This benchmarking service is designed to help aged care organisations identify strengths, pinpoint areas for improvement, and deliver better customer experiences, and will add to the richness of our data across the entire Australian Contact Centre Industry.

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