Contact Centres in 2025: Wins, Lessons and What's Ahead
In this December 2025 ACXPA Contact Centre Roundtable, the panel delivers a candid year-end debrief — examining what genuinely worked in 2025, where initiatives fell short, and what Australian contact centre leaders should be prioritising as they plan for 2026. From disciplined operations management and AI adoption lessons to workforce design and the need for contact centres to reclaim their seat at the technology table, this session surfaces the real signals from a year that raised as many questions as it answered.
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December 2025 Call Centre Roundtable Host & Panel
The practitioners behind the discussion.
Justin Tippett
CEO | ACXPA
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Nadine Power
Senior Product Manager - Panviva | Upland Software
Connect on LinkedIn David Jaffe
Consulting Director & Founder | LimeBridge Australia
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