AI in Contact Centres: What's Working, What's Not, What's Next
Are the promises around AI in contact centres matching the operational reality? In this February 2026 ACXPA Contact Centre Roundtable, our panel cuts through the hype to explore where AI is already delivering measurable value — where expectations aren't being met — and what leaders should prioritise as these technologies move from pilots into live environments.
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February 2026 Call Centre Roundtable Host & Panel
The practitioners behind the discussion.
Justin Tippett
CEO | ACXPA
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Nadine Power
Senior Product Manager - Panviva | Upland Software
Connect on LinkedIn Brady Jacobsen
Chief Customer Officer | fullstop.ai
Connect on LinkedIn Jeremy Marriott
Head of Growth and Innovation APAC | CallDesign
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