Hiring, Skills and Coaching in the AI Era
Contact centre job ads in Australia are down over 40% year-on-year, AI is reshaping how organisations screen and shortlist candidates, and yet the fundamentals — genuine soft skills, personalised interactions, consistent coaching — remain as hard to nail as ever.
This September 2025 roundtable tackles recruitment, soft skills measurement, and how leaders can actually protect time for coaching in operations that never slow down.
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September 2025 Call Centre Roundtable Host & Panel
The practitioners behind the discussion.
Justin Tippett
CEO | ACXPA
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Brandon Davis
Director of Contact Centres | Uniting AgeWell
Connect on LinkedIn Nadine Power
Senior Product Manager - Panviva | Upland Software
Connect on LinkedIn Anthony Marafioti
National Operations Manager | AGL Energy
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