Tips for Contact Centre Employees
A collection of articles and tips for contact centre employees to educate, inspire and just have a laugh at our own expense!
Written by local and global experts, our articles contain best-practice tips, ideas, metrics and more to help you perform your job better today and to help you establish a career for the future.
We also have specific categories for Contact Centre Team Leaders and Managers and an Industry Glossary containing a range of common contact centre acronyms, terms and definitions.
And as with all our articles and content, they are written by real people happy to share their insights to educate and inform our industry.
ACXPA Members also have access to a range of additional resources for contact centres professionals! See which membership is right for you >
Customer Service Keywords for Resumes
Land an interview with our customer service keywords for resumes that will appeal to human recruiters and get you past the AI checks.
Jul
16 Customer Service Phrases for Angry Customers
If you've got an angry customer on the phone, we've got 16 Customer Service Phrases for Angry Customers that can apply in multiple situations!
Nov
Halloween Ideas for Work
Inject a bit of fun and spookiness into your office with these great Halloween ideas for work including amazing food themes, costumes and more!
Oct
In a world of AI, it is time to value human interaction as a skill.
In a world of emerging AI, is it time we value human interaction as a skill and start to treat call centre workers with the respect they deserve?
Jun
7 Hilarious signs you really work in a call centre
If you work in a job that is on the phones all day, these signs you really work in a call centre will be immediately identifiable!
Jun
10 Things only real call centre employees would understand
Call Centres can be a weird and wonderful place to work and only real call centre employees would understand these 10 common things that happen.
May
10 signs you’ve been working in a call centre too long
We seriously love the call centre industry but there are some tell-tale signs that maybe you've been working in a call centre too long.
Apr
15 Best things about working in a call centre
All you seem to hear is bad things about working in a call centre so in response, here are the 15 Best things about working in a call centre!
Feb
How to Manage Angry Customers
If you work in a call centre or customer service role, these expert tips will help teach you how to manage angry customers and get the conversation back on track using the HEAT model.
Oct
Empathy Statements for Customer Service
Use these Empathy Statements for customer service or call centre work that will help diffuse the situation and calm down an angry customer.
Oct
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