Resources, Insights & Tools for Contact Centre Agents
Whether youโre new to the phones or a seasoned frontline pro, youโll find content here to help you improve performance, grow your skills, and enjoy the job more.
Explore tips, tools and insights created specifically for customer service, support and sales agents in Australian contact centres.
๐ Training Courses
Sharpen your customer service and sales skills with industry-recognised training.
๐ฌ Customer Service Tips
Get practical, no-fluff advice to deliver better experiences on every interaction.
๐ Call Centre Rankings
See how your centre ranks โ and take pride in your role within it.
๐๏ธ Live Roundtables
Join monthly sessions covering real challenges faced by agents on the floor.
๐ผ Salary Insights
See how agent roles are paid across different centres and locations.
๐ Articles by Role
Find content tailored for agents, team leaders and managers.
Australian Phonetic Alphabet
Australia uses the NATO Phonetic Alphabet, but hereโs a funny Aussie version with words like Arvo, Bogan & Quokka. Download it for a laugh! ๐๐ฆ๐บ
Jan
Customer Service Keywords for Resumes
Land an interview with our customer service keywords for resumes that will appeal to human recruiters and get you past the AI checks.
Jul
16 Customer Service Phrases for Angry Customers
If you've got an angry customer on the phone, we've got 16 Customer Service Phrases for Angry Customers that can apply in multiple situations!
Nov
Halloween Ideas for Work
Inject a bit of fun and spookiness into your office with these great Halloween ideas for work including amazing food themes, costumes and more!
Oct
In a world of AI, it is time to value human interaction as a skill.
In a world of emerging AI, is it time we value human interaction as a skill and start to treat call centre workers with the respect they deserve?
Jun
7 Hilarious signs you really work in a call centre
If you work in a job that is on the phones all day, these signs you really work in a call centre will be immediately identifiable!
Jun
10 Things only real call centre employees would understand
Call Centres can be a weird and wonderful place to work and only real call centre employees would understand these 10 common things that happen.
May
10 signs youโve been working in a call centre too long
We seriously love the call centre industry but there are some tell-tale signs that maybe you've been working in a call centre too long.
Apr
15 Best things about working in a call centre
All you seem to hear is bad things about working in a call centre so in response, here are the 15 Best things about working in a call centre!
Feb
How to Manage Angry Customers
If you work in a call centre or customer service role, these expert tips will help teach you how to manage angry customers and get the conversation back on track using the HEAT model.
Oct
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