There is no question that the skills required by contact centre managers are getting longer and longer. From leadership skills, budgeting skills, forecasting skills and a never-ending range of technology solutions, there is never a shortage of skills required to master. The good news is there is help available and we’ve collated all our articles and tips for contact centre managers written by local and global experts, and as with all our content, minus the sales pitches! We also have specific categories for Contact Centre Agents, and Contact Centre Team Leaders, an Industry Glossary that explains a lot of common contact centre acronyms, terms and definitions as well as contact centre salary benchmarking data, the latest industry insights and benchmarking data and our monthly Australian Call Centre Rankings reports. ACXPA Members also have access to a range of additional resources for contact centre managers designed to help you manage effective and efficient contact centre operations. From our Member Symposiums & Video Library, fortnightly contact centre manager roundtables, exclusive industry insights & data, premium downloads with tools for contact centre managers, specialised training courses and lots more!Articles and Tips for Contact Centre Managers
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