Tips for Contact Centre Employees

Land an interview with our customer service keywords for resumes that will appeal to human recruiters and get you past the AI checks.

If you've got an angry customer on the phone, we've got 16 Customer Service Phrases for Angry Customers that can apply in multiple situations!

Inject a bit of fun and spookiness into your office with these great Halloween ideas for work including amazing food themes, costumes and more!

In a world of emerging AI, is it time we value human interaction as a skill and start to treat call centre workers with the respect they deserve?

If you work in a job that is on the phones all day, these signs you really work in a call centre will be immediately identifiable!

Call Centres can be a weird and wonderful place to work and only real call centre employees would understand these 10 common things that happen.

We seriously love the call centre industry but there are some tell-tale signs that maybe you've been working in a call centre too long.

All you seem to hear is bad things about working in a call centre so in response, here are the 15 Best things about working in a call centre!

If you work in a call centre or customer service role, these expert tips will help teach you how to manage angry customers and get the conversation back on track using the HEAT model.

Use these Empathy Statements for customer service or call centre work that will help diffuse the situation and calm down an angry customer.