Welcome to the CX Matters Podcast, the official podcast for the Australian Customer Experience Professionals Association (ACXPA). ACXPA helps Australian businesses to elevate their customer experiences via phone, digital and in-person by empowering their employees with the skills, industry insights and professional support networks they need to succeed. The CX Matters Podcast will feature a range of local and international experts sharing their experiences to help others in and around our industry learn, be inspired and challenged about industry best-practice, thought leadership and more. Hosted by ACXPA CEO Justin Tippett and other Advisory Board members, we’ll provide podcasts to help beginners in the industry through to senior executives covering everything from the basics to advanced topics. Somewhat rarely, it seems these days; all our podcasts are vendor-agnostic, designed to help you learn without any sales agendas. ACXPA Members also have access to a range of exclusive resources to accelerate your learning, from our monthly ACXPA Member Bites Video Library, exclusive industry benchmarking insights, private groups, premium templates & calculators you can download, discounted training courses and lots more!The CX Matters Podcast
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