CX Roundtable • February 2026

Personalisation, Prioritisation and the CX Engine: Are You Driving It or Just Along for the Ride?

When every department has an AI pilot running and customer data is everywhere, why are so many organisations still sending the wrong message at the wrong moment?

Host: Kevin Perry
Panel: Campbell Davies, James McIntyre, Andrew Ritchie
Duration: 40:15
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February 2026 CX Roundtable Host & Panel

The practitioners behind the discussion.

Host Kevin Perry

Kevin Perry (CCXP)

Head of Customer Experience & Personalisation | IVE Group

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Panellist Andrew Ritchie

Andrew Ritchie

Founder & Strategy Director | Wonder Works Digital

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