Find the right ACXPA membership
Practical support for people shaping customer experiences — from frontline teams to senior leaders
ACXPA empowers professionals across customer service, CX, and contact centres with independent insights, practical tools, and flexible learning designed to drive real-world results — wherever service happens.
- Resources and training designed by industry practitioners
- Each member gets their own login, tools, and tailored resources
- A vendor-neutral community focused on credibility, not sales
Choose the membership that matches how access will be used
All ACXPA resources are accessed through individual user profiles. If more than one person needs access, Business Memberships include Individual Memberships you can allocate to your team.
Individual Membership
Best if you alone will be accessing resources, training discounts, tools, and member content using your own profile.
Business Membership
Best if more than one person needs access — or if you want the membership held by the business, not just a single individual.
Vendor Membership
Best if you provide products or services to customer service, CX, or contact centre teams and want to support the industry responsibly.
Subscribe (Free)
Best if you’re still exploring ACXPA and want updates and selected resources, with no commitment.
What you’ll get, whichever membership you choose
Each membership offers the same strong foundation: practical support, independent guidance, and standards-led resources built to help people deliver better customer experiences.
Choose the right option in one step
- More than one person needs access? Choose Business Membership.
- Just you? Choose Individual Membership — it’s tied to one named profile.
You’ll see the full inclusions, pricing, and examples on the next page.
Clean access rules (and no dead ends)
Hi , ready to unlock more?
You’re already part of the ACXPA community as a Subscriber. That means you’re connected — but upgrading unlocks full access to the frameworks, benchmarks, tools, and training used by professionals accountable for customer outcomes.
ACXPA memberships are designed around how access is used. Whether you’re looking for individual capability-building or need access across a team, upgrading gives you practical, standards-led resources you can apply immediately.
Upgrading takes less than a minute. Your existing account, preferences, and history are retained — there’s no reset and no data loss.
Choose the membership that matches how access will be used
You’re already an ACXPA Subscriber. Upgrading unlocks full access — and the only decision is whether access is for one person or a team.
All access is tied to individual user profiles. If more than one person needs access, Business Memberships include Individual Memberships you can allocate to your team.
Individual Membership
Best if you alone will be using the resources and member access from your own profile.
Business Membership
Best if more than one person needs access — or if you want the membership held by the business.
What’s included — at a high level
You’ll find the full inclusions, pricing, and examples on each membership page. This table is a quick, side-by-side summary to help confirm which option fits how access will be used.
Both Individual and Business Memberships unlock the same core resources. The key difference is whether access is for one named person or multiple people through the business.
| Included Benefit | Individual Membership | Business Membership |
|---|---|---|
| Access to 15 self-paced training courses Includes video lessons, quizzes & certificates to enhance skills. | ✔ | ✔i Unlocked for any employee you allocate an individual membership to via your dashboard. |
| Full Access to the WFM Hub Powerful tools, calculators and wizards to help improve contact centre efficiency. | ✔ | ✔i Unlocked for any employee you allocate an individual membership to via your dashboard. |
| CX Maturity Assessment Assess capability across key CX domains and get a structured view of strengths, gaps, and priorities. | ✔ | ✔i Unlocked for any employee you allocate an individual membership to via your dashboard. |
| Contact Centre Maturity Assessment Evaluate contact centre operating maturity and identify priority improvement areas with practical guidance. | ✔ | ✔i Unlocked for any employee you allocate an individual membership to via your dashboard. |
| Complaints Handling Toolkit Templates, guides, logs and decision tools to help teams handle complaints consistently and confidently. | ✔ | ✔i Unlocked for any employee you allocate an individual membership to via your dashboard. |
| Individual Members Directory & Direct Messaging Access to Australia’s leading members directory for CX professionals. | ✔ | ✔i Unlocked for any employee you allocate an individual membership to via your dashboard. |
| Access to Members Video Library Watch roundtables, podcasts, and bite-sized industry insights to fast-track learning. | ✔ | ✔i Unlocked for any employee you allocate an individual membership to via your dashboard. |
| Premium Resources & Templates Download exclusive templates, guides, and tools for CX & Contact Centre pros. | ✔ | ✔i Unlocked for any employee you allocate an individual membership to via your dashboard. |
| Industry Benchmarking Data & Call Centre Rankings Gain exclusive monthly insights into industry performance and key metrics. | ✔ | ✔i Unlocked for any employee you allocate an individual membership to via your dashboard. |
| Participation in Private Groups & Networking Engage in exclusive industry discussions and forums. | ✔ | ✔i Unlocked for any employee you allocate an individual membership to via your dashboard. |
| 25% Off Live Training & 50% Off Networking Events Save on professional development and industry networking. | ✔ | ✔i Unlocked for any employee you allocate an individual membership to via your dashboard. |
| Ability to Contribute as a Guest Author Boost your profile and share expertise with the industry via ACXPA’s platform. | ✔ | ✔i Unlocked for any employee you allocate an individual membership to via your dashboard. |
| Listing in the ACXPA Business Members Directory Showcase your business and your commitment to CX excellence. | – | ✔ |
| Exclusive Discounts on our Benchmarking Services Save on our industry-leading Contact Centre CX Benchmarking services. | – | ✔ |
If you're looking to provide access for your team or promote your business in the Australian CX and Contact Centre industry, you can explore our Business Membership and Vendor Membership options.
Need more seats? You can view all available Business Membership levels here.
Need more seats or visibility? You can upgrade your Vendor Membership or purchase additional Supplier Directory listings.
