, want the full toolkit, not just a taste?
A paid membership opens 60+ tools, calculators and templates, 50+ hours of live expert sessions a year, all 8 member hubs and 25% off CX Skills training.
Your account, preferences and history carry straight over. Upgrading takes less than a minute.
Individual Membership
$197 ex GST / year Under $17 a month
60+ tools, live Open Mic and Roundtables, self-paced courses with certificates and 25% off CX Skills live training.
Upgrade to Individual →Business Membership
From $497 ex GST / year 5 people, under $100 each
80+ tools, a login for every person on your team, facilitator-ready training packs and a dashboard to manage access.
See Business options →Sell to this industry? See Vendor Membership →
ACXPA Membership · Customer service, contact centre & CX The complete platform for customer service, contact centre and CX teams
60+ practitioner-built tools (80+ with Business), 50+ hours of live expert access every year, 8 specialist hubs and the Australian Call Centre Rankings — all in one membership.
Independent, vendor-free and built by people who've actually done the work. Global best-practice tools, used by members worldwide.
- 60+Tools & Resources
- 8Specialist Hubs
- 50+Live Hours / Year
- 100%Vendor-Independent
Which membership gets you what you need?
All ACXPA resources are accessed through individual user profiles. If more than one person needs access, Business Memberships include multiple Individual Memberships you can allocate to your team.
Individual Membership
Best if you alone will be accessing tools, training discounts, live sessions and member content using your own profile.
- Full access to 60+ tools, calculators, templates & resources — everything an individual practitioner uses
- 50+ hours of LIVE expert access every year
- All 8 member hubs and self-paced courses with certificates
- 25% off CX Skills live training (customer service, contact centre, WFM, leadership) + the self-paced library
- Australian Call Centre Rankings dashboard (AU members)
Business Membership
Best if more than one person needs access, or if your organisation is paying. Includes everything in Individual Membership for each allocated person — plus the full 80+ tool library, including premium team-deployment resources.
- Full access to all 80+ tools — everything in Individual plus premium team-deployment resources
- Full Individual Membership for every allocated person (5, 10, 25, 50 or 100)
- Facilitator-ready training packs — HEAT, Active Listening, Complaints Handling
- Team Leader Coaching Guide + Employee Goal Tracker
- AI-powered Customer Response and Complaints Coaches
- Complaints Logging & Escalation tools, Persona Wizard, Continuity Plan
- Business Dashboard + Business Members Directory listing
- 10% off all ACXPA paid services + free onboarding session
Vendor Membership
Best if you provide products or services to customer service, CX or contact centre teams and want year-round visibility in front of practitioner buyers.
- Two premium Supplier Directory listings (one business, two categories)
- Profile page with lead-capture form, images, videos, brochures & downloads
- Two ACXPA Individual Memberships for your team (65+ tools each)
- Editorial publishing rights — articles, events, insights
- Priority consideration for panels, roundtables & features
Not ready to commit? You can start with a free Subscriber account for selected resources and updates — no credit card required.
What every paid member gets, whichever option you choose
Different tiers, same independent foundation. Every paid member — Individual, Business or Vendor — gets the same standards-led, practitioner-built platform.
8 specialist hubs
CX, Call Centre, Customer Service, WFM, Complaints, Coaching & Performance, Training & Onboarding, and Benchmarking — every resource lives inside one.
50+ live expert hours/year
Fortnightly Open Mic with ACXPA CEO Justin Tippett, 12 CX Roundtables and 12 Call Centre Roundtables — plus searchable archives of every session.
Australian Call Centre Rankings
The one Australia-specific benefit. Sector leaderboards, rolling trends and downloadable reports across 7+ industries (AU members) — every other tool and resource is global best practice.
Vendor-independent by design
Revenue comes from members, so members come first. No sponsor slides, no vendor agendas, no contact details shared. Ever.
Self-paced learning library
Courses with quizzes and certificates, Member Bytes video library with searchable transcripts, The Customer Verdict and Customer Matters podcasts, and One-Minute Refreshers for frontline staff.
25% off CX Skills training
25% off CX Skills live courses in customer service, contact centre, WFM and leadership, plus the self-paced library. For many teams, the discount alone exceeds the cost of the membership itself.
Want to see everything before you choose? Every tool, template, course and hub is listed in one place, with what each membership gets.
Browse all ACXPA resources →Practical tools for the work you're already doing
Build a business case
ROI calculators, employee turnover & replacement cost models, CLV, NPS impact, and Erlang staffing tools — turn gut feel into hard numbers you can defend to the CFO.
Run training next week
Facilitator-ready packs with PowerPoint decks, learner workbooks and trainer notes. HEAT de-escalation, Active Listening, Complaints Handling — pick one up and run it.
Coach & onboard your team
Structured coaching conversation guides, the Employee Goal Tracker, and a complete Customer Service Induction Wizard — so new hires get up to speed faster and team leaders run consistent performance conversations.
At Yarra Valley Water, continuous improvement is our mantra, and most often, the pathway is via customer feedback — it's been great to gain insights into best practices and access resources and tools to help our employees deliver better customer experiences.
Not sure which to pick? Start here
Choose Business — almost always
Business is almost always the better choice, even if you're the only one using it right now.
You get the full 80+ tool library — everything in Individual Membership, plus premium team-deployment resources like facilitator-ready training packs, the Team Leader Coaching Guide, and every situation in the AI-powered Customer Response Coach and Complaints Coach.
Allocate seats across departments and reassign anytime as people move.
View Business Membership →Individual Membership at $197/yr
Tied to one named profile. You get 60+ tools — everything an individual practitioner uses day-to-day.
The premium team-deployment resources (facilitator packs, the full AI reply coaches, Coaching Guide and more) are Business-only — they're designed for delivering capability across a team, not for solo use.
View Individual Membership →Vendor Membership at $997/yr
Different value proposition: it's about commercial visibility, not capability uplift.
Two premium directory listings, two Individual Memberships for your team, and editorial publishing rights — be visible where buyers actually search.
View Vendor Membership →Ready to join?
Instant access. No contracts. Cancel anytime.
Not ready? Start with a free Subscriber account or browse all resources.
Questions? Email enquiries@acxpa.com.au or call +61 3 9492 2871.
Thanks, . Want your team to have this too?
Your Individual Membership already gives you 60+ tools, the live sessions and 25% off CX Skills training.
If you want colleagues on board, or your business sells to this industry, these are the two ways to go further.
Upgrade to Business Membership
From $497 ex GST / year 5 people, down to $35 each at 100
A login for each person on your team, plus 80+ tools including facilitator-ready training packs (HEAT, Active Listening, Complaints), the Team Leader Coaching Guide and every situation in the AI-powered Customer Response Coach and Complaints Coach.
See Business Membership →Vendor Membership
$997 ex GST / year Two listings + two memberships
Two Accelerator listings in the ACXPA Supplier Directory, editorial publishing rights and two Individual Memberships for your team, so buyers find you where they search.
See Vendor Membership →, here's how to get more from 's membership.
Allocate Individual Memberships to your team, reassign them when people change roles, or move up a level as your team grows.
Manage your team
Allocate memberships to people by name, reassign them when someone leaves, and see who has activated their access.
Open Membership Dashboard →Move up a Business level
Choose 5, 10, 25, 50 or 100 people. The more people you equip, the lower the cost per person, down to $35 each at 100.
View Business levels →, here's how to get more from 's membership.
Manage your team's two Individual Memberships, add directory listings to reach more buyers, or talk to us if you need more.
Manage your team
Allocate your two included Individual Memberships to people by name, and reassign them as your team changes.
Open Dashboard →Add directory listings
Appear in more categories where buyers are searching, with 50% off additional Accelerator listings.
View add-on listings →Talk to us
Need more memberships for your team, or more visibility? Tell us what you need and we'll set it up for you.
Email members@acxpa.com.au, you've already got the full membership.
Through 's Business Membership you have the entire 80+ tool platform: every calculator, template, training pack, live session and every situation in the AI-powered Customer Response Coach and Complaints Coach.
There's nothing more to buy for your own access. If your team needs more memberships, the account holder below can allocate them or move up a level.
, here's how your access works.
You hold one of the Individual Memberships included with 's Vendor Membership. That gives you 65+ tools, calculators and templates, the live expert sessions and 25% off CX Skills training.
Directory listings, memberships and business profile changes are managed by your account holder below.
,
They can allocate memberships, change your directory listings and update your business profile.
Talk to ACXPA directly
Thinking about a different set-up, such as Business Membership for a wider team? We'll work through the right option with you.
