Learn more about the current Australian Call Centre Award Rates including job classifications, penalty rates, average salaries and bonuses.
Latest Articles
Contact Centres and Digital Platforms: A Symbiotic Bond
This article explores the symbiotic relationship between digital platforms and contact centres for improving customer service and operational efficiency.Read article »Expert Tips on How to Handle Overflow Calls in the Call Centre
Handling overflow calls in a call centre environment can be tricky, so we reveal best practice industry tips on how to manage them for your business.Read article »
Latest Podcast
From the Kitchen to the Contact Centre
We met Aurelius Bastian, former chef and now the Customer Service Team Leader at Seek to learn about his facinating journey.Listen now »
Latest Glossary Terms
CSAT (Customer Satisfaction)
CSAT, an acronym for Customer Satisfaction, serves as a vital metric for gauging the level of contentment customers experience with a product, service, or overall brand.Read More »Customer Experience (CX)
Customer Experience is a profession that optimises a customer's perceptions and interactions with a brand to deliver better business outcomes. Read More »
Upcoming Courses & Events
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April 2024 Inbound Phone Sales Professional
Improve your employee's sales conversions and customer service skills in this April 2024 Inbound Phone Sales Professional training course designed for all phone-based...View event > -
April 2024 Live Chat course for Customer Service staff
The April 2024 Live Chat Course for Customer Service employees teaches global best practices to help frontline employees deliver great customer service over the live...View event > -
April 2024 Tech Support PRO
Empower your technical support/helpdesk employees with premium customer service skills in the April 2024 Tech Support PRO course delivered over 3 x 3-hour live...View event > -
April 2024 WFM Essentials
Learn the essentials of Workforce Management for Call Centres in this 3-day April 2024 WFM Essentials training course delivered by the WFM experts at CallDesign....View event > -
April 2024 Quality Frameworks for Contact Centres
Learn how to improve qualty and compliance in your call centre in this April 2024 Quality Frameworks for Contact Centres course....View event >
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About ACXPA
The Australian Customer Experience Professionals Association (ACXPA) is the leading industry association in Australia for the contact centre, customer experience, customer service and digital service professions in Australia.
We provide global best practices, industry insights, world-class training and an unrivalled community of industry professionals that help Australian businesses deliver efficient and effective customer experiences via voice, digital and in-person channels.
Find Industry Suppliers
Search the ACXPA Supplier Directory to find Outsourcers/BPOs, Contact Centre Technology, Training Companies, AI & Automation, Consultants, Telemarking Lists and lots more.
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Use our free service to connect to Contact Centre Outsourcing/BPOs or Contact Centre Technology suppliers that can meet your specific requirements.