Welcome to ACXPA – A Fresh, Innovative Voice for CX Professionals
Why Choose ACXPA? A Fresh Approach to Member Value
ACXPA is more than just an association; we’re a vibrant, growing community for professionals in customer service, contact centres, and customer experience. As a newer association, we’re challenging the status quo with a fresh perspective, delivering real, tangible benefits to our members.
Our mission is to support professionals at every career stage with resources that truly empower, connect, and inform. ACXPA memberships provide access to exclusive industry insights, genuine networking opportunities, and professional development resources—all designed to help you build expertise and create meaningful industry connections.
We’re driven by a commitment to put the industry at the heart of what we do, moving away from vendor-led content and creating a community dedicated to advancing CX and customer service.
Explore our website to see the depth and quality of our resources, practical tools, and member-focused offerings—each crafted to empower you on your professional journey.
Discover the ACXPA difference—explore our member resources today!
Why Join ACXPA?
At ACXPA, we’re not just an association—we’re a movement committed to advancing the industry.
While others may rely on commercial content, we deliver authentic value with real, actionable resources for our members.
Our memberships provide exclusive resources, networking opportunities, and practical tools designed to support your growth, connect you with industry peers, and position you at the forefront of CX excellence.
Discover how an ACXPA membership can empower you to drive meaningful change and achieve impactful results.
Our fresh, dynamic approach provides genuine value by prioritising unbiased insights and real resources over vendor-driven content.
– Supporting Every Step of the Customer Journey
We’re the only association genuinely dedicated to advancing the industry and supporting you across all customer touchpoints—from contact centres and digital interactions to in-person and support channels.
At ACXPA, we’re redefining what a membership association can be, putting member value at the heart of everything we do.
Through hands-on resources, exclusive content, and insightful webinars, we’re here to empower you with practical tools and knowledge that genuinely enhance your work—no vendor-driven agendas, just meaningful support to help you succeed.
– Dedicated Community for Customer Service, CX, and Contact Centre Professionals
Connect with a community of professionals who share your commitment to exceptional customer experiences, efficient contact centre operations, and customer service excellence.
– Exclusive Access to Industry Insights and Research
Stay informed with our in-depth industry reports, monthly Australian Call Centre Rankings, and insights into customer service, contact centre, and CX trends, helping you make data-driven decisions.
– Professional Development
Members receive access to expert-led training courses and resources designed to build practical, impactful skills across customer service, CX, and contact centres. Unlike typical ‘tick-the-box’ certifications, our courses are crafted and delivered by industry experts, with an average rating of 4.9/5, ensuring real-world learning that truly advances your career.
– Networking and Knowledge Sharing
Access Australia’s leading Members Directory for CX, contact centre, and customer service professionals. Connect through exclusive private groups, roundtable events, and a growing number of local, in-person gatherings to share knowledge, tackle industry challenges, and build valuable professional connections.
Choose Your Membership Path
Explore three distinct membership options designed to fit your professional journey, each tailored to provide the resources and support you need to excel.
Compare the Membership Benefits:
Use the table below to compare the benefits included in each membership option.
Please note that while a Business or Vendor Membership includes multiple Individual Memberships, these need to be assigned to team members to enable access to premium content and features.
Only Individual Members, whether allocated through a Business or Vendor Membership or purchased directly, gain access to exclusive resources like the Members Directory, video library, and self-paced courses.
Explore the benefits available to Individual, Business, and Vendor members.
| Included Benefit | Individual Membership | Business Membership | Vendor Membership |
| Self-paced Training Courses – Access 15 self-paced courses, complete with workbooks, action plans, and assessments. | ✓ | Requires Individual Membership allocation | Requires Individual Membership allocation |
| Access to the Members Video Library – Exclusive video insights for enhancing your skills. | ✓ | Requires Individual Membership allocation | Requires Individual Membership allocation |
| Industry Benchmarking Data – Stay competitive with exclusive member-only insights into the latest industry data. | ✓ | Requires Individual Membership allocation | Requires Individual Membership allocation |
| Monthly Industry Roundtables – Engage in regular discussions with CX and Contact Centre leaders. | ✓ | Requires Individual Membership allocation | Requires Individual Membership allocation |
| Industry Quizzes – Test your knowledge across CX and Contact Centre topics with interactive quizzes. | ✓ | Requires Individual Membership allocation | Requires Individual Membership allocation |
| Members Activity Wall – Connect, share, and collaborate with the entire ACXPA community—pose questions, gather insights, and keep a pulse on the latest industry updates. | ✓ | Requires Individual Membership allocation | Requires Individual Membership allocation |
| Resource Downloads – Access valuable templates, guides, calculators, and more. | ✓ | Requires Individual Membership allocation | Requires Individual Membership allocation |
| Private Groups – Network and collaborate within 20+ dedicated member groups designed to connect you with like-minded professionals and thought leaders. Gain insights, share experiences, and build relationships within exclusive, focused groups tailored to your interests. | ✓ | Requires Individual Membership allocation | Requires Individual Membership allocation |
| Individual Members Directory Access – Search, connect, and message other members directly. | ✓ | Requires Individual Membership allocation | Requires Individual Membership allocation |
| Guest Author Recognition – Contribute articles and gain industry recognition as a Guest Author. | ✓ | Requires Individual Membership allocation | Requires Individual Membership allocation |
| Event Discounts – Enjoy 50% off ACXPA events. | ✓ | Requires Individual Membership allocation | Requires Individual Membership allocation |
| Course Discounts – Get 25% off all CX Skills courses to further your skills, including live training and an extensive self-paced training course library. | ✓ | Requires Individual Membership allocation | Requires Individual Membership allocation |
| Individual Membership Allocations – Easily allocate, manage, and monitor memberships for team members with flexible control through your dedicated Memberships Dashboard. | ✓ | ✓ | |
| Business Members Directory Listing – Showcase your business’s commitment to CX in our directory. | ✓ | ||
| Benchmarking Service Discount – Access discounted benchmarking services for deeper insights into your own call centre’s performance, and your competitors. | ✓ | ||
| Supplier Directory Listing – Showcase your services in the highly trafficked ACXPA Supplier Directory, where both members and visitors seek trusted partners—boosting your visibility, SEO impact, and potential for new leads and connections. | ✓ | ||
| Event Calendar Submissions – Boost visibility by listing your upcoming events on the Industry Events Calendar. | ✓ |
*Checkmarks indicate benefits accessible only through allocated Individual Memberships included in Business or Vendor Memberships.
Is an ACXPA Membership Right for You?
No matter your role or experience level, if your work impacts the customer journey, ACXPA is here to support you:
- Work directly with customers or shape customer experiences behind the scenes
- Build expertise, lead teams, or drive innovation in customer experience
- Operate in customer service, contact centres, CX, and related fields
Our memberships empower a wide range of professionals—from those just starting out to experienced leaders—with resources, community, and insights tailored to help you grow, connect, and make a meaningful impact.
Whether you’re engaged in direct customer interaction or making strategic decisions, ACXPA membership provides the support and tools you need to thrive across all customer touchpoints.
Customer Service & Support Roles:
Supporting all customer-facing and experience-focused roles.
Whether you’re working in a contact centre, managing customer experience, or providing IT support, ACXPA membership supports professionals across all customer-facing roles.
Customer Engagement & Brand Management:
Ideal for those who shape brand loyalty, engagement, and sales strategies.
From Marketing & Communications to Customer Insights, ACXPA is here for everyone dedicated to enhancing the customer journey and building strong brands.
Industry Sectors:
Supporting professionals in essential industries where customer service and experience play a critical role in delivering trusted and reliable support.
These are just a few of the industries we support. If your work touches the customer journey, ACXPA can support your role in delivering excellence.
Trusted by Industry Leaders
See why leading organisations across customer service, customer experience, and contact centre sectors choose ACXPA for their growth, networking, and industry insights. Join a community of businesses dedicated to elevating the customer experience journey across Australia.
Start Your Journey with ACXPA Today!
Ready to Transform Your Career in Customer Service, CX, or Contact Centres?
Join ACXPA and become part of a community committed to elevating customer service standards across industries.
Explore your options and find the membership that fits your needs. Join a network committed to excellence, growth, and innovation.
Still not sure which ACXPA Membership is right for you?
Let’s chat! Call us on 039 492 2871, leave a message or book in a free discovery call and we’ll help you determine the best way ACXPA can support your business.
