Australian Customer Experience Professionals Association
The complete platform for customer service, contact centre and CX teams
60+ practitioner-built tools, 50+ hours of live expert access every year, 8 specialist hubs, and the Australian Call Centre Rankings — all in one membership. Independent, vendor-free, and built by people who've actually done the work. Global best-practice tools, used by members worldwide.
- 60+Tools & Resources
- 8Specialist Hubs
- 50+Live Hours / Year
- 100%Vendor-Independent
Which membership fits how access will be used?
All ACXPA resources are accessed through individual user profiles. If more than one person needs access, Business Memberships include multiple Individual Memberships you can allocate to your team.
Individual Membership
Best if you alone will be accessing tools, training discounts, live sessions and member content using your own profile.
- Full access to 50+ tools, calculators, templates & resources — everything an individual practitioner uses
- 50+ hours of LIVE expert access every year
- All 8 member hubs and self-paced courses with certificates
- 25% off Live training + full self-paced courses library
- Australian Call Centre Rankings dashboard (AU members)
Business Membership
Best if more than one person needs access, or if your organisation is paying. Includes everything in Individual Membership for each allocated person — plus the full 60+ tool library, including premium team deployment resources.
- Full access to all 60+ tools — everything in Individual plus premium team-deployment resources
- Full Individual Membership for every allocated person (5, 10, 25, 50 or 100)
- Facilitator-ready training packs — HEAT, Active Listening, Complaints Handling
- Team Leader Coaching Guide + Employee Goal Tracker
- Customer Response Templates (full 480-variant library)
- Complaints Logging & Escalation tools, Persona Builder, Continuity Plan
- Business Dashboard + Business Members Directory listing
- 10% off all ACXPA paid services + free onboarding session
Vendor Membership
Best if you provide products or services to customer service, CX or contact centre teams and want year-round visibility in front of practitioner buyers.
- Two premium Supplier Directory listings (one business, two categories)
- Profile page with lead-capture form, images, videos, brochures & downloads
- Two ACXPA Individual Memberships for your team
- Editorial publishing rights — articles, events, insights
- Priority consideration for panels, roundtables & features
Not ready to commit? You can start with a free Subscriber account for selected resources and updates — no credit card required.
What every paid member gets, whichever option you choose
Different tiers, same independent foundation. Every paid member — Individual, Business or Vendor — gets the same standards-led, practitioner-built platform.
8 specialist hubs
CX, Call Centre, Customer Service, WFM, Complaints, Coaching & Performance, Training & Onboarding, and Benchmarking — every resource lives inside one.
50+ live expert hours/year
Fortnightly Open Mic with ACXPA CEO Justin Tippett, 12 CX Roundtables and 12 Call Centre Roundtables — plus searchable archives of every session.
Australian Call Centre Rankings
The one Australia-specific benefit. Sector leaderboards, rolling trends and downloadable reports across 7+ industries (AU members) — every other tool and resource is global best practice.
Vendor-independent by design
Revenue comes from members, so members come first. No sponsor slides, no vendor agendas, no contact details shared. Ever.
Self-paced learning library
Courses with quizzes and certificates, Member Bytes video library with searchable transcripts, The Customer Verdict and Customer Matters podcasts, and One-Minute Refreshers for frontline staff.
25% off Live training
Every member gets 25% off Live training plus our full self-paced courses library. For many teams, the discount alone exceeds the cost of the membership itself.
Practical tools for the work you're already doing
Build a business case
ROI calculators, employee turnover & replacement cost models, CLV, NPS impact, and Erlang staffing tools — turn gut feel into hard numbers you can defend to the CFO.
Run training next week
Facilitator-ready packs with PowerPoint decks, learner workbooks and trainer notes. HEAT de-escalation, Active Listening, Complaints Handling — pick one up and run it.
Coach & onboard your team
Structured coaching conversation guides, the Employee Goal Tracker, and a complete Customer Service Induction Checklist Builder — so new hires get up to speed faster and team leaders run consistent performance conversations.
At Yarra Valley Water, continuous improvement is our mantra, and most often, the pathway is via customer feedback — it's been great to gain insights into best practices and access resources and tools to help our employees deliver better customer experiences.
A few quick rules of thumb
Choose Business — almost always
Business is almost always the better choice, even if you're the only one using it right now.
You get the full 60+ tool library — everything in Individual Membership, plus premium team-deployment resources like facilitator-ready training packs, the Team Leader Coaching Guide, and the full Customer Response Templates library.
Allocate seats across departments and reassign anytime as people move.
View Business Membership →Individual Membership at $197/yr
Tied to one named profile. You get 50+ tools — everything an individual practitioner uses day-to-day.
The premium team-deployment resources (facilitator packs, full Response Templates, Coaching Guide and more) are Business-only — they're designed for delivering capability across a team, not for solo use.
View Individual Membership →Vendor Membership from $997/yr
Different value proposition: it's about commercial visibility, not capability uplift.
Two premium directory listings, two Individual Memberships for your team, and editorial publishing rights — be visible where buyers actually search.
View Vendor Membership →Ready to join?
Instant access. No contracts. Cancel anytime.
Not ready? Start with a free Subscriber account.
Questions? Email enquiries@acxpa.com.au or call +61 3 9492 2871.
Hi , ready to unlock more?
You're already part of the ACXPA community as a Subscriber — that means you're connected. Upgrading unlocks full access to the 60+ tools, calculators, templates, live expert sessions and training used by professionals accountable for customer outcomes.
ACXPA memberships are designed around how access will be used. Whether you're looking for individual capability-building or need access across a team, upgrading gives you practical, standards-led resources you can apply immediately.
Upgrading takes less than a minute. Your existing account, preferences and history are retained — there's no reset and no data loss.
Hi , thanks for being a member.
You already have full access to the 50+ tools, calculators, templates and live expert sessions on your Individual Membership. If you're looking to extend access to your team, or if your business sells to the customer service, CX or contact centre industry, here are two options worth considering.
Upgrade to Business Membership
Equip your whole team with their own logins, plus unlock premium team-deployment resources not included in Individual Membership — facilitator-ready training packs (HEAT, Active Listening, Complaints Handling), Team Leader Coaching Guide, the full 480-variant Customer Response Templates library, Complaints Logging tools, and more. From $497/yr for 5 people (down to $35/person at scale).
View Business Membership →Do you also sell to this market?
If your business provides products or services to customer service, CX or contact centre teams, Vendor Membership gives you two premium Supplier Directory listings, editorial publishing rights, and two Individual Memberships for your team. From $997/yr — different value proposition: commercial visibility, not capability uplift.
View Vendor Membership →Hi , here's how to manage your team's access.
As the account holder for 's ACXPA Business Membership, you can allocate Individual Memberships to your team, reassign them when people change roles, or move up a tier if your team is growing.
Manage your team
Allocate Individual Memberships to specific people, reassign them when staff change roles, and review who currently has access.
Open Membership Dashboard →Add more seats
Move up to a higher Business Membership tier — 5, 10, 25, 50 or 100 people. Per-person cost drops the more you allocate (down to $35/person at 100).
View Business levels →Hi , here's how to manage your Vendor Membership.
As the account holder for 's ACXPA Vendor Membership, you can manage your team's Individual Memberships, upgrade your tier for more reach, or expand your footprint with additional Supplier Directory listings.
Manage your team
Allocate your included Individual Memberships to specific people on your team, and reassign them as your team changes.
Open Dashboard →Upgrade Vendor tier
Move up to a higher Vendor tier for more team Individual Memberships and additional benefits across visibility and engagement.
View Vendor tiers →Add Directory listings
Your membership includes two Supplier Directory listings. Add more to appear in additional categories where buyers are searching — 50% off additional Accelerator listings.
View add-on listings →Hi , you've already got the full membership.
As part of 's ACXPA Business Membership, you already have full access to the entire 60+ tool platform — every calculator, template, training pack, live session, and the full Customer Response Templates library. There's nothing more to purchase or upgrade for your own access.
If your team needs additional Individual Memberships allocated, your Business Membership is managed by your colleague below — they can allocate new memberships, reassign existing ones, or upgrade to a higher Business Membership tier.
Hi , here's how your access works.
As part of 's ACXPA Vendor Membership, you have one of the included Individual Memberships — full access to the 50+ tools, calculators, templates, live expert sessions and training that come with Individual Membership.
The Vendor Membership itself (directory listings, additional seats, tier upgrades, business profile changes) is managed by your colleague below. If you need something Vendor Membership doesn't cover — for example, premium team-deployment resources for a wider team — get in touch with us directly.
Considering a different membership structure (e.g. moving to Business Membership for full team capability rather than Vendor)? Email enquiries@acxpa.com.au or call +61 3 9492 2871 and we'll work through the right setup with you.
