James Witcombe is a Director at SMAART Recruitment and has been working in contact centre recruitment in Australia since 2005. A regular commentator and blogger when it comes to recruitment and contact centres, James is the author of the Contact Centre Best Practice Report and runs Australia’s largest Contact Centre Mentoring Program.
James also sits on the Victorian Council of the RCSA (the peak body for the recruitment and staffing industry).
All ACXPA Advisory Board Members are in voluntary positions with their time donated in addition to their regular employment commitments.
As such, we believe it's important to recognise their employment and in return for sharing their time, passion and experience, we encourage you to engage with them directly should you need related products or services.