About Yarra Valley Water
Yarra Valley Water is the largest of Melbourne’s three water corporations, based in Melbourne’s east. Our service area covers 4000 square kilometres and our network consists of around 20,000 kilometres of water and sewer mains. We manage over $5 billion worth of infrastructure and assets.
We provide clean water to the people and businesses of Melbourne and take their sewage away. Every day, more than 2 million people – around 30% of the state’s population – and 60,000 businesses rely on our water and sanitation services.
Our activities are overseen by an independent Board of Directors appointed by the State Government of Victoria. Read more about what we do and how we operate.
How can you reach Yarra Valley Water?
What has Yarra Valley Water committed to?
Yarra Valley Water has confirmed these are in place and available to customers on its website or on request.
- Customer service charterA public statement of the service standards customers can expect from the organisation. Read more in the ACXPA Glossary
- Privacy policyExplains what personal information the organisation collects, how it is used and stored, and how customers can access or correct it. Read more in the ACXPA Glossary
- Financial hardship policySets out how the organisation supports customers experiencing financial difficulty to manage payments fairly and flexibly. Read more in the ACXPA Glossary
- Translating and interpreter servicesAccess to interpreters or translated information for customers who prefer to use another language. Read more in the ACXPA Glossary
About this listing
ACXPA confirms Yarra Valley Water is a current ACXPA Business Member. The details on this page were supplied by Yarra Valley Water.
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