In addition to the glossary term below, ACXPA Members also have access to a range of additional resources, including our Member Symposiums & Video Library, premium resources to download, exclusive industry insights & data, discounted training courses and lots more!
Service Blueprint
A service blueprint is a diagram that displays the entire process of service delivery, by listing all the activities that happen at each stage, performed by the different roles involved.
We’ll provide some additional insights and tips soon but for now, you can listen to the Podcast! https://acxpa.com.au/what-is-a-service-blueprint/
