The CX Matters Podcast

In this episode, we talk to Karen Clydesdale, Head of CX for Tennis Australia, who shares some fascinating insights into their Customer Experience Strategy.

In this episode of the CX Matters Podcast, we talk to Scott Downing, who walks us through how to build the foundations of a CX Program.

In this episode of the CX Matters Podcast, host Justin Tippett speaks with Jaquie Scammell, Australia's leading Customer Service expert to discuss the future of customer service and how you can...

In this CX Matters Podcast, we provide a short definition of 'what is customer service?' and the three 't's' you need to know.

In this CX Matters Podcast, we get a fascinating insight into the career of Jaquie Scammell, Australia's leading Customer Service expert.

In this episode of the CX Matters Podcast we answer the question, what is a service blueprint? We also cover off how to get started, why and when to use one and lots more!

In this episode of the CX Matters Podcast, we cover an introduction to customer personas with answers to all the questions you've wanted to know!

Learn all about Customer Journey Mapping in this episode of the CX Matters Podcast with special guest Rod Netterfield.

Learn more about the 'why' behind the launch of the Australian Customer Experience Professionals Association (ACXPA) directly from the Chief Executive Officer, Justin Tippett.