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Home CX & Contact Centre Industry Glossary Animal Welfare Policy

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Animal Welfare Policy
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Animal Welfare Policy

An Animal Welfare Policy sets out an organisation’s commitment to the protection of animals in the course of conducting its business operations.

It is regrettable that there is no federal legislation dedicated to animal protection however work is now underway to update the Model Codes and convert them into the Australian Animal Welfare Standards and Guidelines.

We will have more information about an Animal Welfare Policy including a draft policy you can download available soon!

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  • Overflow Calls

    Overflow Calls

    Overflow calls are defined as customer calls that cannot be initially handled by the primary call centre workforce.
  • Employee Pulse Checks

    Employee Pulse Checks

    Employee pulse checks are short, frequent surveys that measure employees' sentiments, engagement levels, and overall workplace experience.

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