Open to everyone · no account needed
Industry Knowledge Quizzes
How current is your customer experience and contact centre knowledge? Find out in five minutes with self-marking knowledge checks written by the practitioners behind ACXPA training and benchmarking.
Pick a topic, answer ten questions, then add your name and email to see your score and the questions you got wrong.
- 10 questions each
- About 5 minutes
- Free to take
- See what you got wrong
Test yourself, then learn from it
Every question is written by the practitioners behind ACXPA training and benchmarking, against current practice rather than textbook theory.
Want the answers, not just the score?
Every quiz is open to everyone. A free account or membership changes how much each quiz tells you afterwards.
Compare the three levels of access What a quiz tells you afterwards, and who sees each part
What you get with each level
Everyone can take the quiz. What changes is how much the quiz tells you afterwards — and how much of it you keep.
Scroll the table sideways to compare →
| Not signed inNo sign-upYou are here | Free SubscriberFree account, no paymentYou are here | ACXPA MemberIndividual, Business or VendorYou are hereYour team | |
|---|---|---|---|
| Take any quiz on the site | Included | Included | Included |
| Your score at the end | Included | Included | Included |
| See which questions you got wrong | Included | Included | Included |
| See the correct answer | Not included | Included | Included |
| How your score compares with everyone | Not included | Included | Included |
| The reasoning behind every answer | Not included | Not included | Included |
| Retakes | One attempt | One attempt | Unlimited |
| Certificate each time you reach 100% | Not included | Not included | Included |
| Results kept in your dashboard | Not included | Not included | Included |
| The two 50-question ACXPA benchmarks | Not included | Not included | Included |
| Quizzes with your team | |||
| Monthly general knowledge trivia kit — editable questions and answers to run with your team | Not included | Not included | Included |
| Self-paced courses with a certificate for each one you finish | Not included | Not included | Included |
| Get started | Take a quiz | Create a free account | See membership options |
Choose a quiz
Pick a topic, then a quiz. Work through a topic in order or just take the one you need.
Customer Experience
What CX actually means, how the journey fits together, and the measurement, research and design work behind it. Start here if CX is new to you.
Contact Centres
Running the operation — the metrics and terminology, workforce planning, quality and coaching, and the technology that carries it.
Customer Service
The frontline itself — serving customers well, recovering when something goes wrong, and keeping the ones you already have.
AI & Automation
The fastest moving corner of the field — what AI genuinely does for service, where it quietly causes damage, and what has to be in place before you point it at customers.
Leadership & Culture
Leading the people who serve customers — team leadership, engagement and enablement, and the culture work that makes CX stick.
The ACXPA Benchmarks
Fifty questions each, drawn from every topic above. Members only, and the ones worth putting on your profile.
There’s a lot more behind these quizzes
Behind them sits the platform ACXPA members use every week: 50+ tools, calculators, diagnostics and templates across 8 specialist hubs, 50+ hours of live expert sessions a year, the call centre rankings, industry benchmarking and a self-paced course library.
It is built by practitioners to lift the standard of customer service, contact centres and CX globally, and it stays vendor and sponsor-free.
ACXPA Platinum Sponsor
