Open to everyone · no sign-up needed
Industry Knowledge Quizzes
How current is your customer experience and contact centre knowledge? Self-marking knowledge checks written by the practitioners who run ACXPA training and benchmarking, against current industry practice rather than textbook theory.
Pick a topic below and start. Nothing to fill in, no email required, and you will see which ones you got wrong at the end.
What you will not see is the correct answer, why it is the answer, or how your score compares with everyone else who has taken it. That is the part members use to close the gap — along with unlimited retakes, a certificate at 100%, and the two 50-question ACXPA benchmarks.
- 10 questions each
- About 5 minutes
- Free to take
- Instant score
What these quizzes are
Short, self-marking knowledge checks across the disciplines ACXPA covers. Use them to find your gaps, to settle an argument in the team, or to prove to yourself that what you learned five years ago still holds.
What you get, and what membership adds
Every quiz on this page is open to everyone. What changes is how much the quiz tells you afterwards — and how much of it you keep.
Compare the three levels of access What a quiz tells you afterwards, and who sees each part
Everyone can take the quiz. What changes is how much the quiz tells you afterwards — and how much of it you keep. Scroll the table sideways to compare →What you get with each level
Not signed inNo sign-upYou are here
Free SubscriberFree account, no paymentYou are here
ACXPA MemberIndividual, Business or VendorYou are hereYour team
Take any quiz on the site
Included
Included
Included
Your score, the moment you finish
Included
Included
Included
See which questions you got wrong
Included
Included
Included
See the correct answer
Not included
Included
Included
How your score compares with everyone
Not included
Included
Included
The reasoning behind every answer
Not included
Not included
Included
Retakes
One attempt
One attempt
Unlimited
Certificate each time you reach 100%
Not included
Not included
Included
Results kept in your dashboard
Not included
Not included
Included
The two 50-question ACXPA benchmarks
Not included
Not included
Included
Quizzes with your team
Monthly general knowledge trivia kit — editable questions and answers to run with your team
Not included
Not included
Included
Self-paced courses with a certificate for each one you finish
Not included
Not included
Included
Choose a quiz
Pick a topic, then a quiz. Work through a topic in order or just take the one you need.
Customer Experience
What CX actually means, how the journey fits together, and the measurement, research and design work behind it. Start here if CX is new to you.
Contact Centres
Running the operation — the metrics and terminology, workforce planning, quality and coaching, and the technology that carries it.
Customer Service
The frontline itself — serving customers well, recovering when something goes wrong, and keeping the ones you already have.
AI & Automation
The fastest moving corner of the field — what AI genuinely does for service, where it quietly causes damage, and what has to be in place before you point it at customers.
Leadership & Culture
Leading the people who serve customers — team leadership, engagement and enablement, and the culture work that makes CX stick.
The ACXPA Benchmarks
Fifty questions each, drawn from every topic above. Members only, and the ones worth putting on your profile.
The quizzes are the smallest part of it
ACXPA is the Australian Customer Experience Professionals Association, and the work exists to lift the standard of customer service, contact centres and CX globally — wherever you happen to do the job. Behind these quizzes sits the platform our members use every week: 50+ tools, calculators, diagnostics and templates across 8 specialist hubs, 50+ hours of live expert sessions a year, the call centre rankings, industry benchmarking, and a self-paced course library. All of it is built by practitioners and stays vendor and sponsor-free.
ACXPA Platinum Sponsor
